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Business Profile

Garbage Removal

Engman Disposal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/06/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past several weeks, our garbage collection service has been inconsistent and concerning. We are allotted two garbage cans as part of our city-provided service, but on two occasions, the company has only emptied one of our two cans, leaving the other full. There is no reason for thisour cans are placed at the end of our driveway, easily accessible, and contain only permitted waste (no restricted items).Additionally, we have video evidence showing that after emptying our cans, the employees regularly go through our trash in the back of the truck as if searching for something. This happens every week and raises serious concerns about privacy and proper service practices.We attempted to resolve this directly by contacting the company. My husband, *******, called on February 4th, 2025 to address these issues, but we have not received a response. We also reported the issue to our mayor, who is aware of the problem, as this service is included in our city utility bill and we have no choice in *********** this point, we are requesting immediate corrective action:1. Consistent and complete pickup of both garbage cans every scheduled week.2. An explanation as to why employees are going through our garbage after it is collected.3. A response from the company acknowledging these concerns and outlining steps to prevent further issues.If this matter is not resolved, we will escalate our complaint to other relevant authorities. We have video proof of both the missed pickups and employees going through our trash, which we can provide upon request.We expect a response and resolution as soon as possible.Sincerely,**** ******** ************ ******************** *************

Engman Disposal is NOT a BBB Accredited Business.

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