Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 06, 2023, I hired Harvest Academy Movers to move me from *************** to ******. The charge was to be $240.00 per hour per person and four people would come for the job. On that day, the on-site supervisor, ******, informed me of items that were damaged. When I left them for my previous address to grab my checkbook, they were moving items to areas I specifically told them not to. Secondly, they were not putting anything together. I noticed my chain with the Star of ***** pendant on it and my college ring were missing. I called ******. I asked him about the missing items, which I left in the ******* drawers that I asked them to discard. He told me that everything was left on the floor, which floor? He did not say. I searched. And searched everywhere. I did not find the missing items. Because they kept some items in the garage, I asked them to come back and complete the job. They did. And I paid them for the hours they were there. Again, I was told that I had to accept four of them, charging $240.00 per hour per person, but I paid for three. Again, they did not complete the job. I promptly called ******. I told him that the job was not completed. He told me if I wanted them to come back out, I would be charged again. I demanded to speak to his manager. I contacted his manager and told him that my move had not been completed I, also, indicated that I had not seen my chain and Star of ***** pendant and my college ring. I made it clear that I thought it was not stolen until I finished unpacking all my boxes. After unpacking all the boxes, I noticed that several of my items were damaged, and the missing chain and Star of ***** pendant, and my college ring had not been found. I contacted the manager through text, informing him about everything that had been damaged or missing. To my surprise, the manager did not respond to my text. Also, I informed the *** ********** police about these problems.

  Business Response

  Date: 11/15/2023

  I wrote this entire document with added pictures of invoices, confirmation emails, and disclosures sent to ****** and it got erased. I can give these photos via email or a different method, my email is ***********************************************************

  My name is *********************** and I am the program director of Harvest Academy Movers.

  The first move we did we quoted ****** 4-6 hours. It took 7 and apparently it still wasn't done. This is on us. We misquoted our estiamtion of the move and I understand the frustration. ****** called and said he was unhappy about the time it took and the job still not being done. I offered to send out another crew of 4 guys and only charge him for three which we did. He was still unsatisfied with the work.

  There are multiple errors and issues with what ****** has claimed. I can address them if it really needs to be addressed, but I see he is looking for compensation. I have offered ****************** monetary FULL compensation 3-4 times. He refused each and every time. I tried to make it right to him by sending him a free crew member (no labor fee for one of four guys) to come back to his house and make it right... still unsatisfied. He again called and complained about our quality of work. No claims of damaged items, only his missing necklace and college ring. I told him after the first and second move at this point we can fully replace and/or compensate monetarily 100% of the costs for the LOST items. He declined. He called and tried to hire us a third time under the impression we owed him something. I refused him service. He complained every other time, I wasn't going to create more issues. With things supposedly still being undone and things not put in the right spots, I find it hard, if not impossible to discern what our guys damaged (which he never reported until his police report October 8th two months after the move) and things he damaged by moving them himself as he didn't like where we put them. Even still, for a third time I offered to pay for his LOST items. He refused.

   

  October 8th after no communication for almost 2 months he texts us saying he filed a police report. I did not respond because I was waiting to deal with the police. I genuinely question ******'s mental capabilities as he refused Harvest Academy Movers trying to make things right every time. He complained of us not doing the right job, but was never there to give us direction because he was bouncing in and out of his work. I have documentation of every text, confirmation email sent to him, the TWO disclosures he was given, and the invoices we charged him. I am not attaching them here as they make me start this entire form over each time. I will GLADLY send these in an email to whom it may concern.

   

  As a moving company we offer our own in house insurance that the customer buys our insurance for their job, and get covered up to $20,000. ****** declined this insurance both his moves 8/5/2023 and 8/8/2023. I have this documentation as well. In the case people decline our in house moving insurance they get the standard typical moving insurance ALL moving company's have which is paying $0.60 per pound of lost or damaged items. For example if a $2000 computer weighing 3 pounds is damaged, you're only getting $1.80. (We know this is terrible, hence why we created our own in house insurance).

   

  In our disclosure which ****** looked over not once, but twice per each move, we clearly state we DO NOT MOVE IRREPLACEABLE ITEMS. It is the customers responsibility to move these items themselves. In this case ****** chose not to, nor did he disclose to our crew they were irreplaceable. 

   

  After dragging this out we are going to need to get the weight of his items in order to reimburse him for his necklace and ring. If and only if ****** can prove that our crews damaged said items, we will make that right too.