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Business Profile

Residential Air Conditioning Contractors

Bussanmas Heating & Cooling
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bussanmas Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/01/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bussanmas installed an Aprilaire Steam Humidifier on my furnace that has failed after a year of installation and within its five year warranty guarantee. Bussanmas failed to repair the product after a repair service call. I was charged for a part and service which did not resolve the problem. Bussanmas has refused to do perform warranty work for this product, that is under warranty. Bussanmas owner hung up on me during a telephone call without offering a plan to resolve this dispute to get unit operational. Bussanmas will not return my additional calls to the supervisor or the owner to discuss the matter for resolution.

      Business Response

      Date: 03/26/2024

      Good Morning

      Bussanmas Heating and Cooling (BHC) did indeed install a Honeywell 800 Steam Humidifier for ************************* on December 20th, 2022.

      BHC covers a 1-year labor warranty on the Honeywell 800, and Honeywell carries a 5-year parts warranty.

      In December 2023, ******* let us know that the humidifier had stopped working. We scheduled an appointment for December 12, 2023. 

      At that appointment, our service tech discovered that the humidifier canister needed replaced because it had a mud looking crud in it that wasn't able to get cleaned out enough to re-install. A replacement canister was recommended.

      The signed service ticket which ******* is disputing shows the charge for the service call and the replacement canister.  I have attached a copy of the service ticket. ******* had agreed to have the replacement canister mailed to him.

      After he attempted installation of the canister and was unsuccessful, he contacted BHC for repair. When ******* spoke with ***** (Co-Owner) he was not trying to listen to any of what ***** was saying. 

      ***** was at that time trying to schedule a time at NO CHARGE to have supervisor and himself go to *******'s and go through the steam humidifier.

      *******, as he stated, did take the stat of the wall to attempt repair on his own. This comprises the integrity of the installation and BHC would have no way of knowing what was changed or done. ******* wanted BHC to come and figure out what happened, and he felt it should be at no expense to him. Homeowner self-repair efforts are not something that is covered by any warranty; however, ***** was willing to work with him as stated above and make another service call trip at no charge to investigate what was going on.

       

      *********************

      Bussanmas Heating and Cooling

       

       

       

       

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