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Business Profile

Colleges and Universities

University of Iowa College Dentistry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this business almost one year to the day, in dire need of teeth replacement. To this day, I still have not received my request. I informed them it was an emergency. And instead of assisting my urgent request, I feel that the exact opposite was done and that it was intentional. I can not eat. I can not speak properly. And the self conscious complex of going in public had taken a severe toll on my life. The lack of efficiency or integrity, whichever is the true excuse for why it takes a year to get emergency replacement teeth needs to be addressed. **** fort just mustier but fort every payment sitting inn that waiting room for a year

    Business Response

    Date: 11/10/2022

    See attached

    Customer Answer

    Date: 11/10/2022

     
    Complaint: 18323725

    I am rejecting this response because: my company has nothing to do with my medical information. It's basic customer service, managing your patients appointments, and  providing the proper care. The fact that an appointment is scheduled 4 months out , because" that's the earliest available appointment" is a critical concern. This hospital is OBVIOUSLY over booked. And A SOLUTION WOULD BE OPENING SMALLER CLINICS IN FARTHER AWAY TOWNS. NO DENTIST IN MY AREA, 60 MILES AWAY FROM THE UNIVERSITY WILL ACCEPT MY MEDICAL INSURANCE. I GUESS I HAVE TO POINT OUT SOLUTIONS. BECAUSE THE GUY WHO GETS THE BIG FAT PAYCHECK THINKS THAT A PATIENT'S MEDICAL RECORDS HAD ANYTHING TO DO WITH HOW TERRIBLE THE SCHEDULING APPOINTMENTS AND  EFFICIENCY OF THE VISIT. OPEN CLINICS IN ********************** ********** ********************* ****** ........ IT WILL MAKE EVERYTHING GO SMOOTHER AND NOT TAKE OVER YEAR FOR A PATIENT WITH NO ABILITY TO EAT TO ACTUALLY GET TREATMENT .  CUZ IT'S BEEN. OVER A YEAR SINCE I MADE MY INITIAL VISIT AND I STILL HAVEN'T GOTTEN THE TREATMENT I REQUESTED. MY BABY APPOINTMENT IS DECEMBER ***** IF PROGRESS IS ACTUALLY MADE I'LL BE SURPRISED. IVE HAD 7 CONSULTATION VISITS... AND ONCE IN ALL THESE APPOINTMENTS JUST ONCE HAD A DENTIST ACTUALLY LOOKED IN MY MOUTH. YOU'VE GOT TO MANY PATIENTS AT THE UNIVERSITY. SPLIT UP THE LOAD TO SMALLER CLINICS AROUND THE AREAS.   DUH

    Sincerely,

    *****************************

University of Iowa College Dentistry is NOT a BBB Accredited Business.

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