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Business Profile

Laundry

Laundromania

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to laundormania, ********** on 7/13/2023. The machine I tried to use was coin operated and was suppose to cost $8. I used the provided machines there to make $8 in change and poured it into the machine. The machine made me add another $1 in change so I added that too. Then the Start button started blinking and I was supposed to push it to get it started. I pushed and asked my husband to push and no amount of pushing got the machine started. We looked for an attendant but no one was there. Then we called the number and were instructed to fill out a form which we did and slid it under the "office door". The form asked for our name, address, phone number, email address and it has been almost 3 weeks and nothing. No acknowledgement of our problem and no attempt to reimburse us. I called again on 7/26/2023 and left my info again and still no acknowledgement. The owner is being very unfair and probably has always gotten away with ignoring people like us. This just is not correct.

    Business Response

    Date: 08/10/2023

    Sorry for the trouble.  We have 400 machines, and mechanical issues are common.  I believe this has already processed, and crossed in the mail, but I will double check this weekend to be sure your refund has been issued. There was a drive error with that particular washer, and the computer was replaced, so I know what you are talking about.  Sorry for the trouble.  *****

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