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Business Profile

News Services

Iowa City Press-Citizen

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Earlier today, when searching online for information, I came across a snippet of an article on the Iowa City Press Citizen's website that I wanted to read more of. They required a subscription to do so, to which I found fair. I signed up for their offer of a $1 online subscription for the first 6 months followed by $12/month for every following month. Once I could access the article, I was dissatisfied with the gratuitous amount of flashing advertisements throughout the article. I decided that their news site was not for me and started searching for how to unsubscribe. After about 20 min of my spouse and I searching (and discontent that they did not have information on how to unsubscribe in "account settings"), I finally found how to unsubscribe buried in FAQ as the last question listed.Their answer is to call their customer service number. I called and was sent through an automated service that had unsubscribing as an option to which the automated voice informed me that I had to call back during their restricted business hours --- times that I am not available to make phone calls. I emailed their customer service and can only hope they will heed my request of cancellation.It is evident to me that this company is using unethical practices to intentionally put up barriers from leaving their services. I want this practice to stop. They need to allow unsubscribing in account settings 24/7 on their website. That is today's standard. In addition to updating their website and best practices, I need my subscription cancelled.To note: ************ also, without asking, automatically signs customers up for copious amounts of advertising newsletters to their registered email address.Buyer beware.

Iowa City Press-Citizen is NOT a BBB Accredited Business.

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