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Business Profile

Online Retailer

Basic Goods

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased self-care items in the amount of $51.88 from this company at the end of July. I received a text message confirming my purchase on July 29th. It stated that I would receive a text when my order was ready as well as shipping and delivery updates. I never received these texts messages, but my bank account was charged the balance.I waited for some time as due to the Covid outbreak, materials and deliveries, sometimes take longer. It appeared that they were low on stock for some items so I thought perhaps it was taking time for them to restock items in order to ship them to **** have reached out through email and text. I have not received any emails in response. The text messages appear to be computerized as I get short, mundane responses or none at all. It is concerning that an online company can charge customers for items that were never even prepared for delivery, and that a customer cannot contact this company for customer service. I explained at first that they could ship me the items or refund me. I then after several communications stated that I just wanted a refund. I would be satisfied to resolve this issue either way. I paid them for the products so I should either receive them or be refunded.

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