We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Maintenance

River City Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a property from River City Property Management from August 2022 to July 2023. When I moved into the property, I documented all damages to the property that had occurred prior to my move in and let River City know about them so they could address the issues. I was ignored and the issues were never addressed during my year long lease. Now that I have moved out, they are charging me for ALL of these damages, even though I had documented that they had occurred prior to my move in. River city is attempting to keep my entire security deposit of $825, as well as charge me an additional $92 for said damages. They have been rude and combative throughout my trying to find a resolution. I am happy to pay for damages I caused, however, I do not find it acceptable to be charged for damages prior to my move in that they had been made aware of several times, and chose to ignore. They neglect their properties, ignore tenants concerns, and then proceed to charge for their lack of initiative. Something must be done.

    Business Response

    Date: 09/14/2023

    We are working on going through all the pictures from the previous tenants before her as well as talk to maintenance people.  We just sent out her deposit and we ask all tenants that if they are disputing anything on their deposit to please email us and let us know.  She emailed us on August 23rd while we were still doing deposit returns and we told her we would respond by the end of September. 

    We have a number of things to look through when it comes to deposit returns.  When we have a tenant who disputes these, we ask for their patience as we are still working on getting deposits out to people.  We talk to a number of people when a tenant disputes the charges (maintenance, painters, flooring, cleaners) and this is not something that can happen over night.

    We had not been given the opportunity to even review her dispute before she went to you.  We had told her we will be getting back to her by the end of September just like we tell everyone that disputes their charges.  If we made a mistake, we will be happy to fix it.  We have pictures as well to show for damages/cleaning/etc. and if she has pictures as well to share with our office, we will be telling her that as well.  

    Trying to get everyone's deposits out by a deadline and get all bills together to get this accomplished is itself a big task and we do make mistakes.  We just ask for some time to be able to review everything so that we can make sure everything is correct.

    Thank you

River City Property Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.