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Business Profile

Property Management

Rentals IC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had to relocate for work so we did not renew our lease in June 2023. We moved out a couple months before the end of our lease, but kept the unit so we had a place to stay for the few final work trips back to *********. We were in the unit for maybe one week a month. While we were gone, shades were closed and the air conditioner was set to 80 degrees. Our MidAmerican bill was about the same as it had been when we were there every day running appliances and using electricity "as normal." We contacted MidAmerican to determine why our bill wasn't any lower despite not being in the unit and their representative stated perhaps the meters were labeled incorrectly and we were being billed/paying the meter for another unit in the complex. MidAmerican needed the landlord (***************) to coordinate a time with current tenants to come out and gain access to the units to determine if the meters were in fact labeled improperly. MidAmerican was willing to help, but could not do so until the landlord gave tenants proper notice and help facilitate access to the units. *** repeatedly ignored phone calls, emails, and texts about the issue. He blocked my number from calling him. We would like the meters to be properly identified so MidAmerican can review our bills for the time that we lived there and issue a proper refund. I have tried calling the Rentals IC office, the Urban ************* ***'s cell phone, and emailed *** on multiple occasions. All with no response. The Rentals IC office receptionist stated the message would be passed on and would ask *** to call me back but never did.

  • Initial Complaint

    Date:01/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved out of our apartment on November 28, 2022. In our rental agreement we were supposed to get our security deposit returned to us within 30 days (December 28, 2022). We also overpaid our rent by 1 month that we are needing refunded for. We emailed and called and have not gotten any answers. We spoke to them today and they still didnt give any answers as to why we havent gotten payment or heard back from them. This overpayment in rent and security deposit is equal to 2 months of mortgage payments for us now.

Rentals IC is NOT a BBB Accredited Business.

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