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Business Profile

Internet Providers

Kalona Cooperative Technology Company

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Matt M

    Date: 08/25/2022

    Matt M

    Date: 08/25/2022

    While trying to help my dad switch away from KCTC, we wanted to cancel his internet and cable at the end of August (he had paid for his service up through the end of August). We were told that the latest he could disconnect his service would be August 24th and, if he disconnected any later, he would be charged for September. So, just so we area clear: he paid for all of August, but they will not let him have his internet and cable for the last week that he paid for or they will charge him for September. In attempting to figure out why, Kalona Technology Company just kept repeating that their billing date is August 24th and that they can't "prorate" bills. I asked what he was paying for when he paid for his August bill and I was told he was paying for August ****. I'm not sure that KCTC understands what the word prorate means. I'm not asking them to prorate anything. Rather, I'm just asking for his service to end at the end of the month that he has already paid for. Unbelievably frustrating.

    Kalona Cooperative Technology Company

    Date: 08/31/2022

    We do prorate the amount and provided a refund to the account.  The customer was NOT charged for September, everything was refunded from the prorate date.  This is not accurate facts.

    Kalona Cooperative Technology Company

    Date: 08/31/2022

    Some addtional information, we go into billing on the 24th of the month so if they disconnected after that date then the September bill would reflect the full charges becuase billing was processed.  However on the October 1 bill will reflect the credits.  

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