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Business Profile

Appliance Sales

Riverbend Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i've attached the receipt dated 2/8/2024 stating a 30 day warranty and PIF $400 for side by side GE refrigerator.Seller is ******************* of Riverbend Appliance **********. Bought on fb marketplace and he cashed my check the same day. ******************* broke my back door handle and promised to come the next day at 3:00 to repair the door. Now on 2/13/2024 the light in the refrigerator went out. I've tried to replace with 2 new appliance bulbs but it is not working. *******************' phone ********** goes straight to voice mail and asks to leave a text. I've sent 5 or 6 texts. I want my $400 back, or a similar refridgerator or a repair on the light. I've received NO response from ******************* or Riverbend Appliance.

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a washer and dryer set from ************************* on August 11, 2022 for the amount of $550. They were delivered but not hooked up because there were no washer hoses and the dryer required us to install a new electrical outlet. The seller never informed us of this. We eventually hooked up our washer, which works fine. After approximately 2 weeks we had electrical outlet installed and plugged in our dryer for first time and it was immediately apparent that something was wrong with the machine. When you push start the dryer powers on and begins to spin and makes a horrible noise that is so loud you can feel it bang on the floor. We attempted to call and received no response. We reached out on messenger and set up a time for him to come to our house to look at the appliance and he stood us up and continues to not respond to any messages.

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a stove from **** who I found on ******** Market Place Total paid for stove and delivery was$200. Delivered June 1, 2022. Worked fine until June 29, 2022.Contacted Riverbend and was told they would replace it. A few days were set up but they didn't come and now there is no contact at all.I feel completely ripped off and want my $200 back.

Riverbend Appliance is NOT a BBB Accredited Business.

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