We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gunsmiths

Les Baer Custom Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in my 1911 pistol for refinish ************** job in May 2023 to ***. I received the 1911 back from *** in Aug 2023 thru my FFL. I received the **************************************** a carton box. Upon a quick inspection at the **** i took it home and kept it in the way I received the 1911 from *** in a safe. I finally get a chance to finally cleaned the oil off the ******************************************************* Nov 2023. Once the oil is wiped down and further inspection I noticed a imperfection on the finishing of the 1911. I contacted *** about the imperfection that I found but they said they would not fix the issue unless I pay them again for the refinishing work. They said they are confident that their gunsmith would not have missed the imperfection but cant provide any proof thats the case and blaming me instead for the imperfection.Really disappointed with their service and their handling in the matter.

    Business Response

    Date: 12/26/2023

    In response to the complaint, we chrome plated the complete pistol. And we shipped it back in August of 2023, he received the pistol in early August of 2023 and said a quick inspection was done at the **** Then he took it home and was going to shoot it in November of 2023. You can rest assured the damage to the chrome plating was not there when the pistol left here. Somewhere between the dealer and the customer damage to the chrome was done. We do not ship any of our custom pistols with damage to the finish. If he wants to send it in for inspection to us here, Les will inspect the pistol. We do not perform below par work here at Les Baer Custom!

    Customer Answer

    Date: 12/27/2023

     
    Complaint: 21024557

    I am rejecting this response because I already sent them the pictures of the imperfections so they knew whats the issues and what they need to do to repair.  I am attaching it again for them to see.  Its more visible on certain angle that probably why their gunsmith missed it since I missed it when it was drenched in oil.  Only after a thorough cleaning offf the oil you can see it under light.

    I will only send it back to them if they would confirm they will repair their work with no additional charge on my end.  The last thing I want is to them to take my ********************************* to pay for the work that they didnt do right the first time.  If they would repair it free of charge I will ship it back to them and I will pay for the shipping cost which I think its fair.


    Sincerely,

    ***********************

    Business Response

    Date: 01/19/2024

    *********** states that he is free to send the pistol in. 

    Customer Answer

    Date: 01/19/2024

     
    Complaint: 21024557

    ***************,

    Please confirm that you will repair the imperfection free of charge if I send the gun.  Please state your intention clearly.  


    Sincerely,

    ***********************

    Business Response

    Date: 02/12/2024

    Les Baer Custom requests the customer send the pistol back to us, via a FFL holder, to be re-chromed.

     

     

    Les Baer Custom, Inc

    Customer Answer

    Date: 02/16/2024

     
    Complaint: 21024557

    I am rejecting this response because Les Baer Custom STILL has NOT answer my question is they would provide the rechrome service of the pistol FREE of CHARGE.

    Please reply with a Yes / No Answer to my propose T&Cs Below: 

    - I (***********************) will be responsible to pay for the shipping of the pistol from my FFL to LBC and return shipping.

    - Les Baer Custom will rechrome the pistol to the original ordered refinishing service (polished chrome) FREE of Charge.


    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a pistol to Les Baer Custom with a cover letter dated February 16, 2021. I made numerous telephone calls during 2021 and earlier in 2022. The business did not follow up on their verbally promised delivery dates and I sent a registered letter dated June 21. 2022 requesting my property be returned within ten days. It was not.I telephoned during the week ending on August 5, 2022 and was again told the work would be completed soon. Les Baer Custom has not given a verbal or written estimate.Enough is enough! Please help retrieve my property.

Les Baer Custom Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.