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Business Profile

Engine Parts

Flywheel Supply

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 18 August 2023 I purchased a kit from Flywheel Supply which contained several pieces needed to rebuild a magneto I'm working on. One of the critical pieces (called a condenser) turned out to be on back order, which they did not reveal to me until I received the package in the mail. After waiting around a few days, I called them on 24 august 2023 at 10:32AM to get an update on the condenser. The lady on the phone spoke with her shipping department and reported back to me that the condenser was another week to week and a half out. I waited again for a week and a half, with no updates, emails, calls, or product. I called again on 5 September at 9:56AM for another update. This time I was told 3-4 days. I waited again, and still no product going into the week of 11 September. I called yet again today (12 September) at 12:46pm and was told they have no idea when my part will be available. I requested a refund and was told only a partial refund would be possible. The part in question alone costs $15.60 USD and I was given a refund of only $3.79 USD. I'm really upset at the lack of communication and customer service here. I didn't even know when I would receive my part, I had to ask multiple times. On top of that only a fractional refund...

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