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Business Profile

Appliance Sales

Gateway Appliance Sales and Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: Complaint, Gateway Appliance, ****************: I requested repair of a washing machine by Gateway appliance. I have used them for many years. Their repair crew came but said my washing machine could not be repaired, so I asked if I could order a new washing machine the SAME SIZE. They said yes, took the measurements, called their office and their front desk person said she could get a washer the same size. A washing machine was then delivered.when I was not home. It was industrial-size like in a laundromat, it was not what I ordered. I asked Gateway to pick up the washer. They confirmed they would pick it up. They never came. My husband has passed away and the washing machine is for one person only. The one Gateway delivered to me is huge. Note Gateway crew gave exact dimensions of my prior washing machine to their front desk staff person, and we all were told by Gateway office that they cold provide, order and deliver a new washer the same exact size. I.called Gateway to pick up the washing machine, and they said they would. They never came. their front desk person is abusive. She said the machine is an Amana so I should want to keep it. That tells me that she sent me an very large Amana machine which she knew was not the right one but she thought I would keep it due to the brand, even though it was not the size I ordered nor the size that she agreed to provide as witnessed by her crew. Gateway staff can confirm they provided her with the correct dimensions to which she agreed. If she had called back to say she could not get what I ordered I would have cancelled the order. I have never used the Amana machine nor will I. It needs to be picked up, which Gateway initially agreed to do, but then never came. Currently I have to take my clothes to a laundromat where they wash the clothes for me. I am 79. I have never used the Amana washer, nor will I. It needs to be picked up. Thank you. ***** ********.

Gateway Appliance Sales and Service is NOT a BBB Accredited Business.

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