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Business Profile

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ZERIA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my first "trial"of Zeria drops, a self tanning liquid that you swallow and it should turn your tan. I did not order repeat orders to arrive monthly but that's been what's happening and they've been charging my credit card $44 each time I've gotten about five of them now and I don't want them the stuff is junk it turned me yellow please help me something from sending these monthly and get my money back for those that they charged before that I didn't agree to

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this item on April 26th and today is June 13th. It has been a month since I ordered the product and stuff not received it. I paid over 50 dollars for it and I would like a refund as I have no idea whether Im going to get it or not because it keeps saying in transit. I asked for a refund and they said I have to receive it first and that makes no sense.

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased drops off this company's website. They weren't for me so I did not want to purchase again. Then, next month I get an email with a shipping confirmation for more drops. I told them do NOT send them, I never ordered them. Then I found out that they themselves, signed me up for their subscription service! I told them to cancel all of this and DO NOT send that package of drops. Few days later the drops show up and they charged my card. Again I emailed them telling them I need to return this as I didn't order it. Back and forth they keep asking me why I want to return it...like are you insane!!??!? I didn't order it, I don't want it, you are breaking the law by doing this. Then they email me today saying..."we can give you a 20% refund and you can keep the drops." The site clearly states that you can return them for any reason for a full refund withing the first 7 days . This company is committing wire fraud among other crimes and if they don't refund me immediately and cancel any and all future charges, I will be getting law enforcement involved. Refund me and remove me forever from your recurring charge.

  • Initial Complaint

    Date:05/30/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Zeria on May ******* for their tanning drops and a bottle of lotion. The first red flag should have been that the company added an additional 2 items to my order AFTER confirming my original order. Because the 2 extra items were charged at sale price, I decided to just let it go and give them as gifts to friends. After the 7-10 business days was up and I still had not received my order, I submitted an inquiry to their customer service. There is no phone number to contact, so email is the only way to communicate. When I didn't receive a reply, I sent 2 more inquiries. On May 21, I received a reply which stated to trust them, my order would arrive in 4-6 days. It has now been 8 days, I have still not received my items, and again, the company will not respond to email inquiries. The company has charged me $109.77- and is refusing to give me the items which I have paid for, nor will they provide tracking details or a response to my inquiries

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought April 10th have reached out multiple times once I finally received there was no ebook or free gift and the package was shoved in my mailbox when it didn't fit then there was a huge message there was what looked to be a knife slit in the whole side of the bag once I finally got it out there was stuff everywhere eveeytime I contact them they just say oh they will give me a new ebook and ignore me asking for a return label so I can get my refund

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business confirmed cancellation of any subscription as seen in the screenshots. Several weeks later they charged me and shipped an order to me anyway. I contacted them and told them of their error and told them they needed to stop shipment. I was given the excuse they couldnt do that. Then promised a refund if I shipped the item back to them. She gave me an address and I shipped it back via *** at my cost! Because she refused to cover that even though it was their error. I have since been fighting her for weeks trying to get my refund as they have received the returned item. I have provided the tracking number twice and obtained proof of delivery from ***. Clearly they are a scam company and are trying to not give me my money back

ZERIA is NOT a BBB Accredited Business.

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