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Business Profile

Small Appliance Services

Star Appliance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a washer and dryer with a 5 year warranty totaling $2091.85 from Star Appliance on 2/1/2024. They installed the washer and dryer on 2/7/24. The washer did not work so they replaced it the same day. The dryer was making a squeaky noise from the moment of installation. On 2/28/2024, I called Star Appliance and spoke to ****** to report the noise. 3/5/24 a guy came out to fix the dryer. He knew exactly what the problem was but did not have the parts. 3/12/24 I called ****** to see when repair tech would be out and let them know about the rust in the back of the drum of the dryer. 3/21/24 repair guy put 2 new rollers in the dryer to fix noise. I let him know about the rust around the back of the drum in the dryer. 3/26/24 I called ****** to see how they will address the rust in the dryer. She said she just sent pictures to ** that day. 4/3/24 I called to follow up on dryer. Got run around. 4/23/24 repair guy came out to change drum in dryer. 4/30/24 I called ****** to let them know drum makes loud noise like sneakers rolling around. ****** ordered new dryer. 5/14/24 I called again to check status. ****** was gone. 5/17/24 I called again. Left message. 5/21/24 I called again. Left message. 5/24/24 I called again spoke to ******. 6/1/24 repair guy installed new dryer. 8/21/24 the dryer vent is ripped open and pin holes everywhere in the vent. Plus it is starting to rust again. I called Star Appliance. They are temporary closed. Their phone voicemail is full and not accepting new calls. This is why I got the warranty. So many issues and now it seems they are out of business. If they are out of business, I would like the $300 back for the 5 year warranty. If they are still in business, at least fix the dryer vent. Thank you.

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