Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to resurface my countertop with a cement surface. I first saw this company at a home show. The initial contact was good. After the first coat of cement I told him I want them shiney and kept pointing out areas to smooth out. He finished the countertops and I unfortunately paid him. I was unhappy with the finishes and asked him to come back and fix them. He Did but in doing so he sanded through to the old countertop and left a uneven rough ugly surface. He said this is the best I can do. I texted him and asked for some of my money back. He said he would possible give me 1/3 of my money back if I quite leaving bad reviews. I asked him for $750.00 which is 1/2 of what I paid him Because I am going to have to replace these countertops. I have sent him a lot of pictures of these poorly resurfaced countertops. I have not Heard anything back.

  Business Response

  Date: 07/03/2022

    *** saw my concrete countertop, butcher block & concrete overlay color samples at the ************ Home Show March 19, 2022. Several days later she informed me she wanted to do the concrete overlay restoration over her existing laminate counters & add a waterfall side panel to her end cabinet. I met with her and her husband April 25th with my overlay samples & explained the overlay process. I pointed out the flaws & imperfections in an overlay & that it won't be like quartz or granite. She chose a lite silver color with additional color variations troweled in and the gloss finish. I applied the finish topcoat with her present showing me where she wanted the different colors applied. I thought I'd left a satisfied customer and received a check for my work. Three days later she was unhappy and wanted half her money returned because she was now going to replace the tops. I responded with two letters that since she was no longer happy and probably should've chosen a different product to begin with that I would return 1/3 of that check when the tops are replaced. I question her motives since they then went ahead and had the kitchen finished including the tile backsplash. I will be returning a check for $500 when I know the tops are replaced.

   

  Customer Answer

  Date: 07/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  To clarify.. three days after I gave him my payment. I asked him to return to fix the countertops.  Which resulted in making them worse.  He sanded all the way thru the top to the old countertops.  I will continue to discourage ( by showing potential customers my pictures of his work) from doing business with this company..  My new countertops have been ordered, and will be replaced the end of July.  
  
  Sincerely,
  
  ***********************