Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im contacting you in regards to my mother whos elderly. She contacted pentz appliance to fix her washer. She was told what was wrong with it and it would fix the problem. Was quoted $375. She paid for it and it worked twice. They came back out now saying it needed more repairs and it would cost $582 to fix. For that price she could have bought a brand new washer. She was told there was nothing else wrong with the unit. My mother is elderly and on a fixed income raising 2 of my nieces. Also if they didnt fix it right the first time. Why would you trust them again? At the very least they should have offered to cover the labor on the new parts it supposedly needs. Called a few times. Nope!Thank you for your time. Best regards,***********************
Business Response
Date: 05/23/2023
The Washer was all torn down when my service technicians arrived at the residence. My technicians re assembled the washer and attempted to run it. the Drain pump was not working. They replaced the drain pump and the washer ran fine. When my Techs went back the second time, the washer was not spinning out which is a different problem than not draining. My Technicians advised that the washer needed Struts to make it spin out. We could not detect the second problem until the first problem was fixed.
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