We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Super 8

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/21/2023 this hotel took and unauthorized $100 out of my bank account because someone complained that we were smoking in our room, 2 ladies came to our room to check it and didnt smell any smoke. When we left for work the housekeepers and manager went into our room while there was a do not disturb sign on our door.

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived at Super 8 ************ ** hotel checked in Oct 15 2022 and put my bags in the room. I then went across the street to the ********** When I got back to my room, I tried to turn on the *** It did not work. I called the front desk and told the desk clerk girl my ** doesnt work. She told me Yeah the ** doesnt work in that room. I asked her to have them bring me a different ** she said NO. I asked to change rooms, the desk clerk said NO they didnt have any other single rooms available on the ground floor and she didnt think there was any on the second floor either. I reminded her that when I made my reservation, weeks ago -I requested a ground floor due to Dr note NO STAIRS. I asked if she could just move me to another room on the ground floor, she said no not without charging me more money. I asked her to call her manager to give me the room for the same price since they put me in a room with no working *** I told her I would walk the dog outside and get back with her in ***** mins. When I went to the front desk, she said she could not get ahold of the manager bc they were overseas. I told her I would have to change to a different hotel then. The front Desk clerk said go head she didnt care. I informed her they better not charge me for the room. She said they wouldnt but her computer was down so she couldnt credit me at the moment. I loaded up my bags and returned the key to her her computer was still down but she said she would make sure to not charge me for the room.She was more interested in talking to her boyfriend on the phone than helping solve the problem at hand. I left and went down the Street to another hotel. the Super 8 charged my credit card $100.79. I tried to have my credit card company dispute it - but they stated the Super 8 said I stayed- and just informed me today. I have proof on my statement that I went down the street and stayed at another hotel the Motel 6 that night. I have my receipt from Motel 6. I do not have a receipt from Super 8 bc I didnt stay there.Thank you ***********************

Super 8 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.