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Business Profile

Tool Maker

Marshalltown CO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Maker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 29, 2024 I ordered 4 replacement Bear saw blades in order EC483718 from Marshalltown. When I got their confirmation email, I saw that Marxhalltown had deleted part of my shipping address. In my order I selected *** SurePost as the shipping method. With *** ******** *** delivers the package to **** for final delivery. Without the portion of my shipping address which Marshalltown deleted (4663 hcr3), the package will not get here. I tried calling Marshalltown but was put on hold indefinitely listening to the same awful message repeat over and over every few minutes. I tried leaving a message, but the message that I got after pressing "1" was garbled and unintelligible. Since I am unable to contact Marshalltown to correct their error, I am concerned that the package will ship to an undeliverable address and I will somehow be charged for its contents even though I did nothing wrong and it was Marshallltown who truncated my shipping address and made the package undeliverable.

Marshalltown CO is NOT a BBB Accredited Business.

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