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Business Profile

Boutiques

Bad Habit Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: March 22, 2024 $124.40 Standard shipping time 3-5 business days Business never advised me of a delay in shipping. Business did not provide a shipping information or offered an updated shipping date.I requested a cancellation from the business on April 1st, when product was not shipped, and they advised I can't be refunded even though item was never shipped or attempted to be shipped or date provided when item will be shipped. Contacted the seller who refused to cancel the order and refund my money.No customer service was offered to resolve that issue.

    Business Response

    Date: 04/13/2024

    Hello, 

     

    The customer did purchase from our company during one of our largest sales of the year in which our banner did state that we had extended shipping timeframes because of the huge sale we were having. 

    We let the customer know that shipping time from during sales can be up to 14 days. We also notify via ******** and LIVE Sale to make sure customers are aware. We let the customer know, that are return policy is that we can not cancel outside of 24 hours. We cant cancel orders which it states on our website once order is placed after 24 hours. 

    However we did cancel and issue her store credit for her next purchase. So we did allow the cancel, but not full refund to card, which that also states in our policy is that we offer store credit in which we did offer that as well. 

    We apologize for any inconvenience this may caused, but we did follow all of our policies stated via our website on cancelations and return policy. 

     

     

  • Initial Complaint

    Date:12/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've asked several times to be removed from their spam list. No one ever responds and they don't provide an opt-out on their emails. I've asked at least 6 times. I never signed up to receive their garbage.

Bad Habit Boutique is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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