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Business Profile

Pet Supplies

Kent Pet Group, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spoke to business representative. So they would send check for two red bags of world's best cat corn cat litter. Can I use it for my parrot parrot started eating it. Person with parrot recommended this bedliner that said no. Company said they would reimburse me. Waited now approximately 3 months no check? Where is my check please where is my reimbursement?

    Business Response

    Date: 04/02/2024

    To Whom It May ********************** we record all of our consumer correspondences via email, phone, and white mail, we can verify we are not familiar with this person's name, address or phone number and have no record of being contacted by this consumer regarding the feedback they have provided to the BBB.  However, the email address this customer has provided was used to place a complaint with the BBB with a different division of our company, but the email address was connected to a different consumer name, phone number and address from ********, ** 43201.

    We will email the consumer and advise them what information is needed from this consumer in order to support our 90-day Money Back Guarantee - Money-Back Guarantee | World's Best Cat Litter? (worldsbestcatlitter.com).  If the consumer wishes to contact us directly with this information, they can use our Contact Us page at Contact Worlds Best Cat Litter? | Submit a Question (worldsbestcatlitter.com).

    To summarize, your notice to us is the first time we were made aware of this specific complaint from this consumer name.  Since we are now aware, we will contact the consumer in regards to this complaint.  Please let us know if you have any questions or concerns.

    ***** ANSON   |   Pet Support Team Lead
    Worlds Best Cat Litter

    Customer Answer

    Date: 04/02/2024

     
    Complaint: 21478302

    I am rejecting this response because: ***** was left 3 messages. Not so. No receipt. It's been too long store won't take back. Been leaving ***** messages for one and a half months. Bag and trash. Sent better Business bureau photos sent this woman ***** several photos. Don't want refund just want two more bags that aren't nasty inside. My apartment number is 1107 I have six kitties who enjoy this litter. This person ***** was left so many messages I can't tell you how many messages she was left. I'd like the bags replaced that's all if you want me to pay for shipping for two more bags I'll split the difference with you but I think it's unfair I get stuck with the crummy product.

    Sincerely,

    *********************

    Business Response

    Date: 04/10/2024

    A mailing with two free bag coupons has been sent to this consumer via *** to ensure delivery, although our records show we have never been contacted by a ********************* at the phone number or address she provided the BBB.  We consider this resolved and have emailed the consumer to notify her of the mailing coming soon.

    *********************

Kent Pet Group, Inc is NOT a BBB Accredited Business.

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