We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fireplaces

Spotix Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought an The ************************* Propane Fire Pit Table from them on Amazon for $2111. Item arrived used/damaged and unable to be used properly. We shipped the item back using our own money through *** for $450. They received the item and now are refusing to issue us a refund.

    Business Response

    Date: 12/13/2022

    Good Afternoon, 

    We apologize for the delay in this response. This customer shipped this item back after a warranty was started and never responded to by this customer and then when requesting a return we told them as this is a freight shipment we will need to set up freight shipping for them and we would accommodate them to a no cost return.

    This customer then proceeded to take the item unprompted to a *** store and returned the item via *** Ground which resulted in the item being destroyed and unsellable outside of our stated return policy and outside of how this item is to be returned. 

    We also informed the customer that since this was returned without our consent and not the correct method that a refund would be pending an inspection, which was denied.

    This customer then proceeded to file claims with Amazon which were denied by Amazon and we agreed to give this customer a partial refund and have fulfilled that end of the agreement. 

    This complaint is a blatant smear campaign by this customer without giving the full story as to us attempting to reach out to them and them failing to work with us as we had attempted to work with them. 

    I have attached a few photos of how this was shipped back to us, as you can see they just threw the items in the box taped up the boxes. 

    Best,
    ************

Spotix Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.