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Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good evening, one year ago, I got a contract with Anytime fitness and agreed to all of the subjected payments every two weeks. In October, there was a breach of contract when I was over charged during my regular billing cycles and we resolved that issue, however in February, I decided to cancel my contract which would invoke a $250 cancellation fee and the last two weeks of the remaining 30-days in the month. Each bill bi-weekly is $31.79 and I did the math and added the total charges to $313.58. Although it was absurd to charge that much to cancel, I yet agreed. When I received the confirmation to cancel, they(**********************) requested $563.58. I tried to contact via email and they never got back to me. So I decided to withhold any payments until they fixed the accounting error, but that never happened. Now theyve sent me their final email saying *** got 5 days left before they request a collection agency to submit a credit report for not paying them. Again, I am 100% willing to pay the $313.58 to get rid of this contract but they will not review their request, nor should I have too pay at all since the contract was technically breached when they over charged me in October, all I have of that dispute is the outgoing call to the technical support and a photo of the overcharge, but they said their conversations were recorded too. Initially, the guy on the phone said he could only refund a small portion of it but I got him to refund it all eventually but letting the next billing cycle go through and charging the lesser bit on the next cycle, it was just quite a hastle to get my money back. I dont know what to do, please help,Thank you

    Business Response

    Date: 04/21/2025

    There was no breach of contract in October. As you can see from the agreement the client signed for our club enhancement program which is two payments of ***** bi annually. They come out on October 15th and April 15th. It is spoken about and signed for. 

    It also looks as though even though the customer called and disputed the fee, we politely waived the first one and even waived some late fees and services fees to help the customer out. It also appears that they contacted *** about the service fees they were accruing for being late on to pay their membership. I will attach the payment history and am willing to have ABC Fitness Solutions provide any further documentation about their interactions with the client as well. 

    As for the cancellation fee, we would gladly accept the $313 but we havent been able to get ahold of the client. 

    From Number  To Number  Direction  Time Stamp  Time Zone  Location  Status  Recording 
    *************** *************** Apr 4, 2025, 7:56:55 AM America/******* Anytime Fitness **************** Completed Play
    *************** *************** Feb 28, 2025, 9:02:17 AM America/******* Anytime Fitness **************** Completed Play
    *************** *************** Feb 14, 2025, 10:09:08 AM America/******* Anytime Fitness **************** Completed Play
    *************** *************** Oct 14, 2024, 5:53:27 PM *******/******* Anytime Fitness **************** Completed Play
    *************** *************** Oct 14, 2024, 5:18:52 PM *******/******* Anytime Fitness **************** Completed Play
    *************** *************** Oct 14, 2024, 11:47:49 AM *******/******* Anytime Fitness **************** Completed Play
    *************** *************** Oct 14, 2024, 11:03:37 AM America/******* Anytime Fitness **************** Completed Play
    *************** *************** Oct 14, 2024, 10:26:45 AM America/******* Anytime Fitness **************** Missed N/A
    *************** *************** Oct 11, 2024, 3:55:23 PM America/******* Anytime Fitness **************** Missed N/A
    *************** *************** Oct 11, 2024, 3:01:42 PM *******/******* Anytime Fitness **************** Missed N/A

    Customer Answer

    Date: 04/21/2025

     
    Complaint: 23203924

    I am rejecting this response because:
    I have attempted to respond to the email but apparently your email system does not accept reply messages. 

    There were no late payment fees as my account had been signed up for automatic payment schedules and continued up and through January. However, when I was waiting for the request for a membership cancellation payment, it got increased significantly so I did not pay until the issue had been resolved(still waiting). The discrepancy in October was indeed a mistake on the $34.99 provided evidence however, there was a breach of contract of which I added for more context. When I called, there was a guy with an Indian accent on the line that tried to tell me that there was no discrepancy with my payments however he ADMITTED it and finally received the payments back onto my account by withholding until the next cycle. I called my bank and they said there were no abnormal withdraws for my confirmation.

    Send me a link to the account for the adjusted amount and I will pay what I owe, not the absurd half a grand that was demanded and of which is NOT in the contract, nor adds up for any other expenses. 


    Sincerely,

    ******* *****

    Business Response

    Date: 04/21/2025

    I will politely disagree about the October situation but I can show you that in person. It says your agreement file is too big to attach but I have it here on file and am more than willing to go over it with you. I have copied and pasted what I can from the agreement below.

    As for the cancellation payment, I cannot speak for the *** Fitness representative. I do apologize for any inconvenience and/or misunderstanding that was had with the man with the accent. We do not have anyone who works for our location that has an "accent" so it sounds like this may be more of a miscommunication issue with *** customer service representative. 

    You can call us at ************ or email us @ ***************************************** and CC ************************ to ensure a quick response. We would love to find a solution for you. Per my last response, we will accept the original $313, but I would love to see if we could wipe the slate clean and help you with your fitness goals. 

     

    Below is information for the ***** that was charged in October. Please scroll down to the club enhancement portion. I would attach as a file but it says it is too big.

    Member Information
    Name *************************
    Address ********************
    ******************
    State **
    ZIP / Postal Code 52317
    Mobile Phone ************
    Email ***************************
    Birthdate ****************
    Agreement Information
    Membership Plan $100 GC -NO DP- Access Pass-24 month
    Membership Begins May 9, 2024
    Membership Ends May 22, 2026
    Recurring Payment
    Subtotal $29.99/biwk
    Dues
    Tax $1.80/biwk
    Total $31.79/biwk
    Number of Payments 52
    Frequency Biweekly
    First Payment Date May 23, 2024
    Renewal Information
    Automatically Renews Yes
    Terms Open-ended
    Rate $31.79
    Recurring Payment Information
    Method Credit Card
    Club Enhancement
    Amount $*****
    Payment Date(s) Oct 15, Apr 15
    Agreement Sold by
    Application ClubHub IOS
    Staff Member **** ********
    Total Contract Value
    Recurring Payment Total $1,653.08
    Today's Payment Total $0.00
    Club Enhancement Total $139.96
    Total Price $1,793.04

    Customer Answer

    Date: 04/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    We will meet in person the next time I am in *************, no more than 2 weeks from today. I apologize for the miscommunication and thank you for your sincerity and efforts to resolve this issue. 

    Sincerely,

    ******* *****

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