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Business Profile

Casino

Diamond Jo Casino Worth

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Diamond **** has received a check for $2,500 to send us a gift certificate.The casino cashed the check two weeks ago, and we were told that we would be forwarded tracking numbers 10 days ago.Since then the casino never contacted us again or sent the gift certificates.

    Business Response

    Date: 08/22/2022

    This person received their certificate on August 11.

    Business Response

    Date: 08/29/2022

    Hi ****

     

    I am responding regarding the attached customer complaint.  My apologies for the delayed response, there are two Diamond ** Casinos (sister properties) in the ************* and you mailed the letter to Northwood, this incident was related to Diamond ** in ******* so it took some time for the information to get into our hands.

     

    I am disappointed this ever hit BBB as I worked directly with ******************* to get him exactly what he requested.  When I spoke with him last (whatever day that was), I indicated the gift certificate had been mailed via registered mail with insurance. I did indicate I would send the tracking number, but the package was expected to arrive the very next day.  I forgot to email the tracking number, but did not hear back from ******************* so I assumed he received the Gift Certificate and assumed all was well. 

     

    Obviously, ******************* didnt receive the envelope when it was expected to arrive though again he didnt contact me so I didnt track the package to see where it was.  ******************* jumped to the wrong conclusion and assumed the gift certificate was never sent.  He contacted our corporate office in addition to the BBB and was very angry and escalated about the situation.  I called him back immediately upon notification there was an issue.  ******************* indicated he received the package that same day, August 16th.

     

    The issue has been resolved.  The tracking number for the package I sent registered with insurance is **** **** **** **** **** 88.

     

    Let me know if you need any additional information.

     

    Thanks much

    *********************

Diamond Jo Casino Worth is NOT a BBB Accredited Business.

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