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Business Profile

Mason Contractors

Big Timber Barn Company LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Ordered a barn kit from Big Timber Barns in July 2023; paid Big Timber Barns $154K in September 2023. - Big Timber Barns only delivered a portion of the lumber/ materials in September 2023 that I paid for; After several months of pursuing Big Timber Barn's owner ***** *********, we were able to get him to deliver more of the materials missing from February 2024 shipment. However, upon further inspection, he hadn't delivered all of the materials that I had paid for. - Big Timber Barns acknowledged the missing materials and told me multiple times to "keep record of all receipts" intimating that he would compensate me. - After sending a detailed list of invoices I incurred and a several requests for payment, Big Timber stopped responding to my requests in August 2024 and does not answer phone calls, emails nor text messages - We came out of pocket an additional $32K for missing materials from the purchase made from Big Timber Barns in September 2023.

Big Timber Barn Company LLC is NOT a BBB Accredited Business.

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