Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 1, 2024, I purchased a raptor toy hauler from McKee Rv and it was sold to me with the title that has a lien on it, and I have constantly been lied to. The sales rep ***** told us it had hot water on demand that he had checked with the service department, when we drove there to buy it, it did not!. They would only put in the cheapest system possible at no expense not the system that comes with it. Upon getting home we noticed there was no title. We called back the next day, and ***** said they have to hold the cashiers check for 7 days for it to clear and then they immediately mail us the title. No title received later found out they did not have the title. After going back-and-forth with them, forgetting to order the hot water on demand but telling us they did, then a miscommunication that the service department did not order it, we still do not know the status of it. As it turns out they now have the title, but it has a lien on it. We were told it was mailed to them, but got lost in the mail. Then we were told it was mailed on Sept 13 then Sept 16, and as of today I was told it was mailed from a bank in ******** who holds the lien on Sept 25. As of right now they are holding over $60,000 cash that we paid for it, and we cant get a title on it. I have no proof that the lien has even been paid off, sales depart and owner said they keep us informed. We have not been kept informed of anything. One text after another each contradicting the previous text. I want the title and the lien release on the ** I purchased 27 days ago! I asked them to throw in ** toilet paper for all the hassle. They said no . ***** told me they would winterize it for me for the inconvenience and now they say they will not do that because I have time to use it. How do you use something you dont have? It has been one lie after another, I have no proof that they even paid off the lien. They should have never sold it without a clear title they have 60k of my money and the **. Nightmare!

  Business Response

  Date: 10/21/2024

  McKee RV facilitated the sale of a 2021 Keystone Raptor 351 to the ******* family on September 3, 2024. Upon delivery, it was discovered that the unit lacked an on-demand hot water heater, as advertised in the factory brochure. In response, we offered the Brooners three options: 
  
  1. Suburban (Provided at no additional cost)
  2. ****** (Available at an additional cost)
  3. Truma (Available at an additional cost)
  
  The Brooners opted for the Suburban model at no extra charge. We informed them that the installation would require a timeframe of one to two weeks before the unit could be prepared for transport.
  
  During the waiting period for the on-demand system, our title department communicated with the Brooners, advising them that their title was not yet available. This delay was due to a lien held by the previous owner, which necessitates a period of ***** days for us to acquire the title from the lienholder. Before releasing the title to the new owner, we ensure that all informationincluding year, make, model, and floorplanis accurately reflected.
  
  Upon installation of the Suburban unit, we determined that it was not a suitable fit cosmetically, and subsequently upgraded the Brooners to the Truma system at no additional expense. Upon completion of all work, the Brooners were notified. At their request, we deferred transport until we obtained the title, which was received during the week of October 7th. On October 12th, the unit and its title were delivered to the Brooners as per their request.
  
  Although there were delays in our response, McKee RV diligently addressed the Brooners' concerns and ensured they were satisfactorily resolved.

• Initial Complaint

  Date:06/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against McKee RV regarding their unethical business practices and breach of agreement. I have provided all the necessary details below:I entered into an agreement with McKee RV to purchase a 5th wheel at the agreed-upon price of $84,000, with financing arranged through their dealership. I had already paid a $500 deposit as a show of commitment. Additionally, I had taken the necessary steps to hire an inspector and set up delivery for the unit.To my utter dismay, I received the shocking news today that McKee RV has decided to sell the 5th wheel to someone else. This sudden change of plans is completely unacceptable, especially after I had made a deposit and taken proactive measures to finalize the purchase.Despite my repeated requests, McKee RV is now refusing to provide the necessary paperwork for me to complete the sale. I demanded the documents to complete the sale multiple times, but instead of receiving any assistance, I was abruptly hung up on after requesting to speak to the General Manager.I want to emphasize that I have audio recordings of all communications with McKee RV, as well as copies of relevant emails, which I am willing to provide as evidence upon your request.This situation has caused me significant distress and wasted time and effort. This was our intended home for the next several months and because of their actions, we will be displaced. McKee RV's actions not only demonstrate a lack of professionalism but also a blatant disregard for customer commitment and satisfaction.Sincerely,*******************************

  Business Response

  Date: 08/31/2023

  ******************* contacted Mckee RV and inquired about a new *********** 5th wheel. ******************* made an offer to Mckee RV which was later accepted. ******************* requested financing assistance which Mckee RV agreed to facilitate. Mckee RV agreed to hold the unit for ******************* during the finance process. Unfortunately, after getting ******************* approved and disclosed the terms of the financing. ******************* chose to withdraw her offer and submit a lower offer. Mckee RV declined her offer and requested her to fulfill the original agreement. 

  
  

  A few days had passed and no agreement was made. Mckee RV informed ******************* that we can no longer hold the unit for her, each and every day we hold the unit for her it costs us money and potential lost sale.  Due to her withdrawing her offer we are no longer interested in selling her the unit. However, despite holding the unit for her. Mckee RV is willing to refund her the partial down payment she placed. 

  
  

  ****************** works in the real estate field. What she did was unethical. If ******************* would have fulfilled the original offer, then things would have turned out different. 

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2022, we placed a $10,800 deposit on a $216K, 2023 Dynamax Isata 5 Xplorer motorhome with McKee **. We were told that the deposit was refundable if the ** was not acceptable to us. We are senior citizens trying to order our final motorhome to the exact specifications that we desire, and 3 things specifically make the vehicle unacceptable to us and McKee has refused to return our deposit.1. The 2023 motorhome is being built on a 2 year old (2021) chassis. This chassis has likely been sitting in the weather for 2 years with aging fluids/oils and weathering tires. This is unacceptable...we were paying for a 2023 with nice features such as LED lights which are not on the 2021. McKee told us that this often happens on motorhomes.2. The Dark Xplorer paint package that we ordered has now changed and instead of being a black Ram chassis, it is now gray and the external graphics are also quite different,. Mckee told us...sorry ******* made a change.3. Internal furnishings included height adjustable Lagun tables on the the theatre seats. These have been eliminated and replaced with cup holder non adjustable tables. Lagun tables were important for us to use our laptops at face height for Zoom business calls. McKee told us to slant our laptops upward!McKee told us that the market has changed and that they will be sitting on this motorhome for months if we don't take it. Note: McKee already had this coach on order at Dynamax when we put down the deposit..we just changed the external color (which again is not what we ordered), and the cabinet paint color which is the latest and greatest. We can't see how McKee can keep our deposit when the coach is clearly not what we wanted and is not acceptable to us. We recently found these changes on our own through the progress photos on the ****************** site.

  Business Response

  Date: 10/27/2022

  Mr. and ******************* placed an order for 2023 Dynamax Isata 5 30FW for the agreed upon sale price of $215,889. McKee ** requested a $10,800 down payment in order to place the order. 
  
  
  Per our signed agreement, the Floores were fully aware of the following. 
  
  
  - Down payment would only be refundable if unit their on order took a price increase and we were unable to agree upon the new price.  
  
  
  - Manufacture can change ( or discontinue ) the model, design, chassis, accessories, body type or parts while the unit is on order.  
  
  
  Mckee ** has no control over what year of chassis, chassis color or options the manufacture decides to use. In the ** industry it is very common practice for ** manufactures to use 1-2 year old chassis. I have attached the **IA doc explaining why this is common practice for the ** industry. 
  
  
  
  Mckee ** has offered the Floores three options.  
  
  
  
  1. Take the unit they ordered. 
  2. Take a different unit that Mckee ** carries, from Mckee ** that will have equal value. If we have to order the unit, that is fine. 
  3. Forfeit their down payment.
  
  
  Please see the attached signed contract outlining the full agreement and the **IA doc explaining the chassis. Thanks. 

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18315816
  
  I am rejecting this response because none of the offered solutions (which aren't real solutions) will work for us:

  McKee had this motorhome on order at Dynamax before we placed a deposit on it.  When we put down the requested $10,800 deposit, we requested 2 changes.  1.  We wanted the Xplorer Dark color package.  We were very clear with *****, the Salesman that the black Ram was what we wanted with the dark black mountain graphics.  He told us he would change the order from the Light Xplorer to the Dark Xplorer which would give us the black Ram chassis.  We do not believe that he knew Dynamax had made a change and no longer offered the black Ram chassis and neither did we.  Contrary to what McKee says, we had no idea that we would also be receiving a 2 year old chassis.  2.  We changed the cabinet color to the newest offering of Grey Mist.  These were the only 2 changes that we requested.  

  Since the color was our main objective...this is a major deal breaker for us.  We hate the new color scheme and had no idea that this could possibly change after being ordered.

  McKee's offers are not really solutions:

  1.  Accept as is....I say "Why...I am not getting what I ordered and was told specifically that I would get the black Ram chassis"  This is not a solution.  This would be like ordering a shiny black car and being told....Oh...we made it gray...take it or leave it.

  2.  Forfeit deposit-No way...but we did counter offer for McKee to keep $2K of our $10,800 deposit for their trouble, and return the balance to us.  Haven't heard back.

  3.  Order a different unit....I say "Why...when the same thing can apparently happen...changes without notification or recourse?"  This wouldn't fix anything.

  McKee has simply made 2 changes to an existing order (changed 2 check boxes on a piece of paper), and we aren't getting one of those checkboxes fulfilled as promised.  I feel that our offer to give McKee $2K of our $10,800 deposit is fair and  should cancel the deal.  If McKee feels the changes are so subtle as stated in an email to us...then resell the unit to someone who doesn't care.  The changes are not subtle to us at all.  The package should not have been called Dark Xplorer if there was a color change from the previous Dark Xplorer package.  While Dynamax made the change apparently without McKee's knowledge and definitely without our knowledge, we are McKee's customer...not Dynamax's customer.

  ***************************** it right...accept our offer.

   

  Sincerely,

  *****************************

   

   

  Business Response

  Date: 11/02/2022

  Mr, *******,

  the solutions we are offered you are real and reasonable. Per our email today. Informed you of the following. 

  " I have spoken with my Dynamax rep in reference to your concerns about the paint, seating and year of chassis.
  

  
  Dynamax has informed me that they are unwilling to paint your unit in black. Dynamax changed the exterior color of the cabs to dark grey back in May. Prior when the cabs were black. ******* had to paint the cabs in a different black to match the black they were using for the rest of the *** Down side of reshooting the cab. The door door jams and paint under the hood did not match the exterior. Now they are matching the rest of the unit with the same OEM paint code of dark grey for the rest of the unit. So they are no longer paint the cab which will get you a higher quality finish and longer last paint job on the cab.  
  
  There is nothing that Dynamax can do about the cab. Due to the processes of purchasing, scheduling production, etc. It is near impossible for them to use the same year chassis as build. As of right now Ram is accepting orders for chassis for 2023. However, they have not delivered any. My rep did inform me if you wanted a 2023 chassis. The chassis will cost another $10-15k, will have less options and would be on a late **** build or early **** build. So between the $10-15k cost increase for chassis and 1 to 1 and half year wait time, you could be looking at spending another $20-25k. Hard to put a exact price on it.
  
  My rep also stated if you are concerned about the theater seat trays. The tray could be ordered and installed after the fact. This would be a cost to the consumer since Dynamax is no longer offering these seats as a option.
  
  
  I will have to decline your offer in refunding you $8,800 of the down payment you placed. Anytime we order a unit for a customer and they want to cancel their order while it is in production. It pressures us as a dealer to locate another buyer in a limited time. Per your signed agreement it states,
  
  3. YOUR FAILURE OR REFUSAL TO ACCEPT DELIVERY.
  If you refuse or fail to accept delivery of the purchased vehicle,
  we may keep your cash deposit as liquidated damages. If you
  had a trade-in, we may sell the trade-in and keep any part of the
  selling price which we need to reimburse us for losses which
  we incurred because you did not take delivery.
  
  12. MANUFACTURERS CHANGE OF THE MODEL AND
  BODY OF THE NEW VEHICLE. If you are buying a new
  vehicle and if the manufacturer changes (or discontinues)
  the model, design, chassis, accessories, body type or
  parts of the vehicle which you ordered, we will have no
  obligation to make the same or similar change to the
  vehicle you ordered either before or after we deliver the
  vehicle to you.
  
  I understand you may not agree with this. However, this is the agreement you signed. So my offer stands
  
  - Take the unit
  - Take a different unit
  - Forfeit your down payment  
  
  If it helps, I will allow you to use the down payment within a year on another unit of equal value or greater value. This is the best I can offer. Let me know how you would like to proceed. " 

   

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 7th and 8th of 2022 I sent a $12,500 deposit ($5,000 via credit card and $7,500 via ACH transfer) to McKee RV to secure my order for a 2022 Holiday Rambler Nautica 35Q motorhome. I was told both verbally and in writing that this deposit was "fully refundable" if I was either not approved for financing, or if the price of the motorhome increased prior to delivery. Six months later (on 7/8/22) I was unfortunately laid off from my job and I asked to cancel the transaction. Over the past two weeks I have been attempting to contact McKee RV to receive a refund on this deposit, but they have not been responsive. Numerous emails and voicemails have been left with the Sales Representative, the Finance Manager and the General Manager of McKee RV - none of which have been responded to. I would like McKee RV to honor their commitment, send me back the "fully refundable deposit" and cancel this transaction.

  Business Response

  Date: 07/30/2022

  This issue has been resolved. Mckee RV canceled the contract and reissued the customer his partial down payment.  

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a Class A motorhome from McKee ** in *****, **** on February 3, 2022. All paperwork was completed on February 3rd making us the new owners. The ** was left at McKee to have an awning installed to be picked up April 26. We traveled to McKee on May 2nd to discuss the delay of the awning and to put some items inside that I had purchased. On May 20th we received a call that the Motorhome was ready for pick-up, and drove 4 hours to pick it up May 21st. When we arrived ********************* asked if we had the license plates and we told him we had put them in a kitchen drawer on May 2nd. Upon entering the Motorhome we immediately realized that all of the new items I had purchased for the Motorhome were missing. I immediately told ***** that everything is gone! He went back inside the building and came back with the Sales Manager (*********************), who was carrying our license plates, a container of my prescription medication, and the pictures of our Grandchildren. Everything else was gone. **** said he would give us a couple hundred dollars for our loss, and I told him the lost items were worth a lot more than $200.00. During the rest of the morning I had several conversations with our Salesman *********************. I told him that I had an itemized list at home with everything I had purchased and would send it to him the next day. The itemized list total came to $438.26. ***** told me we would be reimbursed for our loss. ********************* refuses to do so. He has told me that I am being ridiculous for expecting this. They admit that the items were taken by their cleaning staff, but say they were only doing their job. As we pulled away from the dealership **** ran out to the motorhome and told my husband they would send a check for $200.00. We expect the full amount of $438.26 to be reimbursed. McKee ** refuses. Because of the ************* theft issues and customer services issues, I would never do business again with McKee **. I wou

  Business Response

  Date: 07/09/2022

  The ********, purchased a 2008 Damon ******** from McKee ** at the beginning of 2022. When negotiating their purchase, we included a power awning which had to be specially ordered. Since it was the winter and a awning needed to be order, the ******** choose to leave the ** at our facility. 
  

  At some point in time, the ******** showed up to our faculty to check on their unit. At that time they put some of their belongs in the unit with out informing any of the staff.

  Once the ******** unit was completed in service and getting detailed. Our detail staff notified our sales manager of belonging left in the unit. At this time it we believed it was the prior owner and kept everything other than trash and proceeded to contact the prior owners.

  Once we completed the detail of ******** until, the sales person contacted the customer and set the delivery date. When the ******** arrived to complete their walk through is when we were notified the belongs in the unit was theirs. We informed them that we did through away some items ( plastic silverware, paper plates, napkins, etc ) as we were never notified they were going to leave items in the unit and we belived they were the prior owners. 
  

  The ******** were a little frustrated. However after Mr. ******** and our sales manager **** spoke. Mckee ** agreed to goodwill $200 towards the belonging. ****************** agreed and problem was resolved. 
  

  The following Monday, we received a email from ******************* requesting more money. We reminded ******************* that her husband agreed to $200 refund and thats all that can be done. 
  

  Prior to the check being cut, GM of McKee decided to give another $50 towards the refund despite what we agreed to, ******** informing McKee ** staff they were leaving belonging in the unit and proof the items were even left in the unit. 
  

  If the ******** would have noticed their sales person, sales manager or service manager that they wanted to leave some belonging in the unit, they would have been informed not to. It is our policy that McKee ** is not responsible for any belonging left in a customers unit. Their our signs posted through out our service department. 
  

   

  Customer Answer

  Date: 07/12/2022

   
  Complaint: 17491469
  
  I am rejecting this response because:

  When we were at the dealership on May 2nd, we met with *********************, Service Manager, and told him that we put personal items in our motorhome.  He told us that was fine.  ( We have been told by *********************, Sales Manager, that **** says he has no recollection of the conversation.  The conversation took place at 9:30 in the morning in the lobby of the ****************** in front of two other employees.)  All of the items in our motorhome were Brand New - still in original boxes.  There were no paper plates or plastic silverware in the unit because we never use them.  There were larger items like an electric blanket (in original packaging), a brand new area rug (in original packaging, a couch cover (in original packaging), and many other items purchased to do minor repairs on the motorhome, items to stock the medicine cabinet for use for the next 6 months, and food items.  All items were still in packaging from the store.
  Neither ********************* nor my husband had any idea of what the missing items were.  I spoke up immediately to ********************* to let him know $200 did not cover the loss.  I then communicated several times while still at the dealership with my salesman *****, who told me we would be reimbursed for our loss once I submitted the detailed list. I have never said that this loss was done on purpose.  If an error was made at the dealership, they need to make it right. If there were items in the motorhome after February 3rd when we purchased the motorhome, they then belonged to us.  The lack of integrity of this dealership on making this right and blaming the customer is wrong.  They know the items were taken by their employees.  ********************* had our Grandkids pictures, my prescription medication, and our license plates in his office!  Did he really think the 2022 ********* license plates were left by the previous owner who lives in ****?
  

  The dealership saying that they are not responsible for items left in Motorhomes - do they expect people who bring their motorhome in for service to empty everything out?  Our motorhome was there for service.

  All I am asking for is to be fully reimbursed for the amount of $458.00 - the value of the items taken by the employees of the dealership. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/25/2022

  ****, 

  when you and your husband made us aware of the missing items. Your husband and the sales manager discussed the situation and we agreed to paying $200. Prior to the check being cut, I authorized the check amount to be increased from $200 to $250 in good faith. The offer was accepted, check was mailed and check was cashed. Unless you can provide us with proof there is more money that needs to be paid, then this issue is resolved.