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Business Profile

Septic Tank Contractors

Jim Howe Septic Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in June ***************** put my septic in, when he was done we smelled a lot of gas from the tank and also around the septics it looked crappy, what grows in ***** **** dont settle, there is holes and gaps between the tanks and the clay *** and we are in September. I am not happy about the outcome. And why did he do such good job at another area and do such a crappy job on mine. I will not do any work with him again. Not impressed with his work at all.

    Business Response

    Date: 10/14/2022

    See attached doc

    Customer Answer

    Date: 10/14/2022

     
    Complaint: 18029199

    I am rejecting this response because: for one you didnt even hook up the electrical from the new septic system to my home so it was left in operable and unusable for two you did not install an alarm you did for three you didnt install a pole I had to do all than had to pay someone else to do it even though it was supposed to be in your quote. Than while digging you hit my gas line damaging my gas line and my regulator to my propane tank causing all the fuel to run out and then lied about it so I was responsible for paying for it.  ******* wish I can post pictures on the better business bureau so that way people can see what a crappy mess that was left behind.   And for another thing you never did my boyfriends place, you kept putting him off. And we had to get someone else to do his and he mentioned that my place should of not looked like what it did. 


    Sincerely,

    ***************************

Jim Howe Septic Service is NOT a BBB Accredited Business.

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