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Business Profile

Optical Repair

Eye Care of Iowa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Repair.

Complaints

This profile includes complaints for Eye Care of Iowa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eye Care of Iowa has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My children were seen for their annual eye exams on 07.10.24. I paid the copay amount as I normally do, but I was looking over there paperwork before signing it and it was saying the retinal screening was not optional and that out of pocket was ***** ea and ***** ea for the exam. Previously it was covered and out of pocket was ***** ea total. I paid it, but didn't think it was correct. I told them I would call and verify with my insurance.* I spoke with ********* at VSP when I got home she verified that nothing had changed in their coverage and that my out of pocket was still ***** ea. that they had coded it incorrectly..**The next day I called the clinic and spoke to **** in billing and after reviewing their paperwork she stated that they had billed in the insurance company incorrectly (wrong code). She told me that she would contact the office about the refund due (*****) and get a check sent out since I paid cash. I have receipts showing payment ***** +***** ea. instead of ***** each **I called the office again 08/06/24 because I hadn't received my refund check yet (spoke with ***** initially} was transferred to **** in billing again, spoke to her and was told I had to call the office because the refund had been submitted.08/06/24 ******** returned my call both accounts had credits applied and on file, she asked if I wanted the credits to stay on file or a check to be issued. I told her that I would like a check mailed out or I could pick it up. She verified my mailing address and said it would be sent out today or tomorrow.** 08.26.24 Called and spoke again with ***** in the office to follow up, told her that I had never received a reimbursement check for the overpayment/credit on my children's accounts. She told me that she remembered speaking with me previously and put me on hold to try and get the manger. She got back on and told me that she was currently busy and that she would check into it and get back to me....09/08/24 Never called- no check

    Eye Care of Iowa is NOT a BBB Accredited Business.

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