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Business Profile

Public Golf Courses

Tournament Club of Iowa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Golf Courses.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for one golfer to play 18 holes. Then after playing they charged me for 3 people. They are attempting to over charge me, i cant believe this.

  • Initial Complaint

    Date:09/07/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last Wednesday (8/31/22) I booked a tee time with this golf course for this Monday (9/5/22). The rate for this tee time and a number of time was $0. This rate continued to be advertise on their booking site up to and including the date of our tee time. I received a confirmation of my tee time stating that no additional money was owed upon arrival at the course. While driving to the course, I received a call from the pro-shop at the course stating they would not be honoring their advertised rate and the charge would be full price ($100 plus tax). They stated this was an human error. I would like to seek a refund and wondered what backing from state law I had when contacting the ** of the golf course.

    Business Response

    Date: 09/22/2022

    To Whom It May ************

     

    This is in response to Mr. ****** complaint (#********).

     

    There was indeed a system error with our website company (ForeUp) that was showing a $0 rate for a two hour window (3:00pm-5:00pm) on Monday, September 5th. As soon as we discovered the system error, we called the few customers that had booked tee times at the $0 rate to inform them of the error and let them know that the rate would be $50 per player. We gave ************** and the other guests the opportunity to cancel their tee time if they did not want to pay the regular rate at that time. All of the other guests were very understanding of the situation and figured that it was a system error and expected to pay the $50 rate, except for **************.

     

    Please note: all of our rates are clearly listed on our website: https://************/rates/.

     

    Please let me know if you have any other questions.

     

    Business Response

    Date: 09/22/2022

    To Whom It May ************

     

    This is in response to Mr. ****** complaint (#********).

     

    There was indeed a system error with our website company (ForeUp) that was showing a $0 rate for a two hour window (3:00pm-5:00pm) on Monday, September 5th. As soon as we discovered the system error, we called the few customers that had booked tee times at the $0 rate to inform them of the error and let them know that the rate would be $50 per player. We gave ************** and the other guests the opportunity to cancel their tee time if they did not want to pay the regular rate at that time. All of the other guests were very understanding of the situation and figured that it was a system error and expected to pay the $50 rate, except for **************.

     

    Please note: all of our rates are clearly listed on our website: https://************/rates/.

     

    Please let me know if you have any other questions.

     

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