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Business Profile

Bank

Lincoln Savings Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lincoln Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lincoln Savings Bank has 16 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We called over a year ago and told Lincoln Savings Bank to close **** ******* and ************************* joined account as we opened a account in the town we live by. We then received a letter today March 10th 2023 saying we owe them $1.35 and that our account still remains open. I called the 800 number provided and talked to ****** and told her that the account was suppose to have been closed over a year ago since we went to the ******* **** Branch. Lincoln savings bank still claimed they wouldn't close the account. All she would tell me is you don't understand she can't close the account. If that is the case then why over a year ago were we not told that they would close the account?

      Business Response

      Date: 03/13/2023

      The customer was contacted, LSB resolved the issue and closed the account per the customer. There was a miscommunication.

    • Initial Complaint

      Date:09/09/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a customer of their sub-company, Acorns. I deposited $5,000 on 3/8/22. At this point they locked my account and told me I had to dispute the transaction as if I didn't want to make the transaction but I did. I have been trying to get my account unlocked since then but they give me a run around as to why they can't. I have disputed this transaction with my bank and they have even given me the money back. I checked again and Acorns still has my account locked. They once again have given me the run around on why they can't unlock it. I can't even cancel my account now and yet they still are charging me each month to have the account that I can't use.

      Business Response

      Date: 09/22/2022

       As part of standard account closing procedures, Acorns may need to confirm  information regarding your account balance with your external funding bank.  Please reach out to Acorns to resolve this issue. 

      Customer Answer

      Date: 09/24/2022

       
      Complaint: 17937434

      I am rejecting this response because:

      I have reached out to Acorns on many accounts ever since this has started. I talk to customer service and they state that they will send it to internal services. If internal services ever do contact me it is through an email that is very generic. They will not call me to solve the problem. They say that my bank needs to dispute the charges. My bank has and still yet Acorns will not unlock my account. Acorns has been charging me for the account yet I have not been able to use it, thats theft. 


      Sincerely,

      ***************************

      Business Response

      Date: 10/13/2022

      ****** worked with the other bank to request a return so the funds were returned.  

      Customer Answer

      Date: 10/16/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Lincoln Savings Bank is NOT a BBB Accredited Business.

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