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Business Profile

Casino

Riverside Casino & Golf Resort

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Barbara H

    Date: 09/06/2022

    Barbara H

    Date: 09/06/2022

    On Labor Day, the casino operated a "bait and switch" scheme at it ******'s Buffet. On it's website and on signs throughout the casino a price of $24.99 was posted for its special Labor Day buffet. But when we got to the cashier, we were told the price was $31. We reminded the cashier of the signs, etc., listing the price at $24.99. She simply said we raised the price. I have no idea how many people the buffet served on Labor Day, but each and everyone is owed a $6 refund. These kind of fraudulent practices shouldn't be tolerated. I can only imagine how crocked their casino games are if the company ****** his low on mere buffet prices.

    Riverside Casino & Golf Resort

    Date: 09/07/2022

    *******, thank you for the review with the BBB. Our team saw your social media review and looked into the situation you described. We would never deceive our guests intentionally. It is not part of our company's DNA and it never will be. Our Labor Day buffet price was advertised as $24.99 in print, digital, and on-property signage. That was the intended price. We did find, through our own audit, that one cashier who was giving breaks was ringing buffets up with a different holiday price button on our point of sale machine. Some holidays, for example, we charge more depending on food offerings like crab legs, etc. There were a small number of guests affected, but we are going through and issuing full refunds for those affected. You will be among them. We apologize for the inconvenience, but I do want to stress that this was not intentional. We run a very reputable and successful business here and great guest service is one of our core principles. We will send an e-mail as well just to make sure we connect. Sincerely, *******************, General Manager

Riverside Casino & Golf Resort is NOT a BBB Accredited Business.

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