Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February if this year I placed an order for Chicks. Due to purchasing other chicks I canceled a portion of the order on March 23rd, 2023. On May 11th, 2023, I canceled the rest of the order. On 7/14/2023 I was charged $62.70 by ****** Hatchery. I did not place any further orders nor was I notified about a charge from ******. This unexpected charge caused a $28 overdraft fee on my checking account. I emailed ****** wondering what the charge was from. It was explained that their accounting department over credited me when I canceled my order. I was never notified of the error. I do not object to the error being corrected. However, the lack of notification and overdraft fee caused by their error needs to be reimbursed. Prior to ******** withdrawal my funds were sufficient to cover my expected insurance payments. Had I known there was an error to correct I would have added funds to my account to cover it. 07/17/2023$28.00Withdrawal, Courtesy Pay Fee ($50.53)07/17/2023$240.67ACH - ERIE INS GROUP: ERIEXPSPAY (A) ERIEXPSPAY ($22.53)07/17/2023$126.67ACH - ERIE INS GROUP: ERIEXPSPAY (A) ERIEXPSPAY $218.14 07/17/2023$22.17ACH - ERIE INS GROUP: ERIEXPSPAY (A) ERIEXPSPAY $344.81 07/15/2023$62.70POS/******** HATCHERY ******** HATCHERY, ************ IA $366.98

  Business Response

  Date: 10/25/2023

  Complaint ID #: ********

   

   

  We sincerely apologize for any inconvenience you have experienced due to the billing issue related to your order with ****** Hatchery. Your feedback is essential to us, and we appreciate the opportunity to address your concerns.

   

  I understand your frustration regarding the unexpected charge of $62.70 and the subsequent overdraft fee on your checking account. We take full responsibility for the oversight in our accounting department, which resulted in the over-crediting of your account when you canceled your order.

   

  I would like to clarify that the over-crediting was entirely unintentional, and we regret the lack of notification about this error. Such oversights are not in line with our commitment to providing excellent customer service, and we have taken steps to ensure that such incidents are not repeated in the future.

   

  In light of the inconvenience you experienced, the following actions were taken:

   

  1.       Refund: The $28 overdraft fee incurred as a direct result of our error has been refunded back to the original payment method used.

  2.       Notification Improvement: We have enhanced our internal processes to ensure that customers are promptly informed of any billing adjustments or errors in the future.

   

  We value your business and deeply regret any negative experience you've had with our company. We are committed to ensuring that your future interactions with ****** Hatchery are smooth and trouble-free.

   

  Once again, please accept our sincere apologies, and thank you for bringing this matter to our attention. We appreciate your continued trust in our products and services.

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Hatchery. Advertised 10ct. Chickens. I paid for. I was sent baby chicks 12 hrs old. I could have bought in ********* TSC . Lied to and can't send them back. Postal Service. Bad business for false advertising.3/2/2023. Many types shown grown chickens.

  Business Response

  Date: 10/25/2023

  Complaint ID #: ********

   

  This particular customer did not directly place their order with ******** Hatchery. Instead, they made their purchase through a third-party website where ******** Hatchery acts as the supplier. The third-party website provides images of both baby chicks and adult chickens, allowing customers to visualize the chickens' appearance when fully grown.

   

  As per the details you mentioned in your complaint, you received baby chicks that were only 12 hours old. This information is clearly stated on the third-party website, both in the product details and specifications sections:

   

          Package Quantity: 10 baby chicks

          Birds are approximately 12 hours old when shipped

          Bird Age: 1 Day Old

   

  Since the time of this complaint, the customer has placed two additional orders through this third-party website, both of which were fulfilled by ******** Hatchery. These orders were made on 5/19/2023 (10 Count Baby Chicks) and 8/3/2023 (10 Count Baby Chicks).