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Business Profile

Auto Accessories

Mobile Image

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a used 2015 Jeep on Sept 30, 2022. I had a remote start installed at Mobile Image on Oct 10, 2022. After the install I had multiple issues with the Jeep. First I could not release the parking brake when the remote start was used until I restarted the Jeep manually several times. I returned to mobile image and was told it was not related to the remote start. Random alert lights would flash on the dash almost every time I started the Jeep and I could not lock the Jeep at all with any button. Then the Jeep would not start at all on Nov 4. After a jump start the Jeep would heavily jolt when put in drive and then not move leaving me stranded. ******* auto sales where I bought the Jeep came and got it where I was stranded. In their research they found the Mobile image remote start was not compatible and that the Jeep had a factory remote start. They removed the added remote start. The Jeep now runs perfectly after the removal. I went to Mobile Image to return the system because it was not compatible and there was already a remote start on the Jeep. Besides it causing a lot of problems with the Jeep and not working correctly they had to have seen there was already one there when they installed it and should have at least called to inform me of that before installing another one. I talked to the owner. He would not give a refund or care that there was a problem with it. I would appreciate your help in returning the remote start and getting my $420 refunded to me.

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