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Business Profile

Medical Service Organization

MercyOne Siouxland Medical Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

This profile includes complaints for MercyOne Siouxland Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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MercyOne Siouxland Medical Center has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October of 2022, I went to Mercy One to have a CT scan done. About a week ahead of the scheduled procedure, ***** One contacted me and told me how much the procedure would cost and that if I paid it in advance or the day of the procedure, there would be a slight discount. I agreed to the price and paid by check the day of the procedure. After the procedure I received an invoice from Mercy One for *****. I contested this charge through BBB and the charge was waived. ******** was the complaint number. I am now receiving invoices from *********************** at ********************************** telling me that I owe them $128.13 for the procedure I had done at Mercy One. I don't know if this is a scam or not, but if it is legitimate, I would like the charges waived. Mercy One and I already agreed to a price for the procedure well ahead of time and I paid that amount in full the day of the procedure. They never told me that there would be additional charges to a separate entity.

      Business Response

      Date: 01/05/2023

       

       

       

      -----Original Message-----

      From: *********************** <***********************>

      Sent: Wednesday, January 4, 2023 4:33 PM

      To: ********** <**********************************>

      Subject: BBB Complaint 18641448

       

      In response to BBB Complaint ID ********. 

       

      Patient had radiology services which were performed by MercyOne Siouxland Medical Center.  The Radiologist who reads the results of the test are specialty physicians and with every Xray performed there will be a ********************** charge, which in this case came from another provider office.

       

      The charge for the radiologist are not included in the price estimate for the technical piece which was provided by MercyOne Siouxland Medical Center.  MercyOne has waived the outstanding balance for the Xray itself.  The customer will need to remain responsible for the Radiologist fees. 

       

      Please let me know if you have any questions.

       

      ***********************, CRCR

      Revenue Integrity Manager

      **************

       

      ***********************

      W ************

      C  ************

       

      20555 ********************

      *******, ** 48152

      trinity-health.org | ******** | ******* | LinkedIn

       

       

       

      Customer Answer

      Date: 01/05/2023

       
      Complaint: 18641448

      I am rejecting this response because: I was never informed there would be extra charges. I was told a price for the procedure and I paid that price.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went into Mercy One for a CT scan. About a week ahead of the scheduled scan, they contacted me and told me exactly how much the procedure would cost and that if I paid either ahead of time or the day of the procedure I would get a 10% discount. I agreed to the price and paid by check the day of the procedure, just over a thousand dollars. Now, a month later, they text me saying that I owe them more money, $128.13. I called the phone number in the text message and they said that the additional charge is for something that wasn't included in the original price, which I was told would be the total amount for the procedure. This extra charge wasn't something that I had been informed of ahead of time and isn't something I agreed to pay.

      Business Response

      Date: 11/29/2022

      I have been in contact with the facility who provided *************************** with the estimate.  It appears there estimator tool did not have the correct contract loaded which caused an incorrect out of pocket estimate.  They have contacted the vendor to have this corrected.  The remaining balance of $45.00 will be waived. 

       

      Please let me know if you have any questions.

       

       

      ***********************, CRCR

      Revenue Integrity Manager

      Trinity Health

      Customer Answer

      Date: 11/29/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    MercyOne Siouxland Medical Center is NOT a BBB Accredited Business.

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