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Business Profile

Nursing Home

Bickford Cottage Assisted Living

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing Home.

Complaints

This profile includes complaints for Bickford Cottage Assisted Living's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bickford Cottage Assisted Living has 3 locations, listed below.

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    • Bickford Cottage Assisted Living

      4020 Indian Hills Dr Sioux City, IA 51108-1418

    • Bickford Cottage Assisted Living

      101 Newcastle Rd Marshalltown, IA 50158

    • Bickford Cottage Assisted Living

      1150 13th Ave North Clinton, IA 52732-3490

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother, *********************** 91, was in the hosp. for Hypokalemia, that is low potassium.We put her in Bickford Cottage, Assisted living, cost $7595. a month. They suggested I could get help Financially, from the VETs, if I pay $599. for the software. ( I asked Do I have a Choice?) Director was on the phone, calling & signing me up. I went straight to ***************** they said, they will help ********* FREE.First week her bed was drenched. Second week her bed was drenched.Bickford just discontinued her heart medicine. I moved her the 15th of November. They owed her $3900 for a refund of the remaining month. They said it would ***********-8 weeks. IT'S BEEN OVER 10. They charge $10, a day for late fee's. So I We're mad about 3 things, wet bed, them not keeping up on it, the software charge $599.& discontinuing meds. They owe us $3900. I'VE CALLED & JUST RECORDINGS, NO ANSWER.

    • Initial Complaint

      Date:07/26/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this claim for *****************************. ****************** is a legally blind resident of ************ ************** in ************ ****. ****************** was informed the first week of May that the VA would no longer pay for his care, and he would need to move by June 1. *************************** with ****'s approval contacted Bickford Cottage Assisted Living in ************. Original quote was approximately $4500 a month. Bickford sent a representative to ************ to speak with ****************** on May 6, 2022. Representative met with ******* who is legally blind and had **** sign forms and give them a check for $4500. ****************** changed his mind last week of May and contacted Bickford. Bickford will not refund his money. ****************** needed to have a representative present as he cannot read what he is signing along with memory issues.

    Bickford Cottage Assisted Living is NOT a BBB Accredited Business.

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