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Business Profile

Towing Company

Stockton Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My roommates vehicle a **** **** Expedition was towed Dec. 18 2023 by Stockton Towing. We had the money Friday just as stockton towing was closing so we had to wait until after Christmas. The amount due was around $250. Today Dec. 26 2023 Stockton Towing says the amount due is $470. I don't see how it's possible to charge anything when it's not even possible to pay the fees to get the vehicle out of impound. Stockton Towing receptionist said anyone can get their car out of impound at anytime 24/7. There is no contact after hours number and no one was at their location so I couldn't get out the vehicle if I wanted to no answer to our phone calls and no one at their shop yet through no fault of our own we are now charged for Saturday Dec 23rd 2023 Sunday Dec 24th 2023 and Monday the 25th 2023 Christmas days of all days and now after their delayed return of a phone call Tuesday Dec 26th 2023 making it double the $250 original. I don't see how this can be legal and the lack of an explanation and rudeness we got for something out of our control is ridiculous.

Stockton Towing is NOT a BBB Accredited Business.

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