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Business Profile

Funeral Homes

Robinson Funeral Home

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/28/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/21/2022 I paid Robinson Funeral Home and Monument Sales $4,000.20. for a headstone with the correct spelling of my best friend and mother's name. They spelled my mother's name incorrectly on the headstone. In honoring my best friend and mother's legacy. I am the one she entrusted with her final wishes and instructions. In turn I entrusted Robinson Funeral Home and Monument Sales to uphold those final wishes with the correct spelling of every word and everybody's names spelled correctly on her headstone. She despised the incorrect spelling of her name as her parents' didn't name her with that spelling of her name. Robinson Funeral Home and Monument Sales promised the correct spelling of everything and everybody's names. They have not resolved the problem.

    Business Response

    Date: 09/05/2023

    In June of 2023 she came in and informed us that the her mothers first name was wrong.  I looked into the matter and when the engraver went in to cut the stone he was given an incorrect spelling by my designer.  I informed her that I will replace the stone at no cost to her so that it is correct.  She was happy with that.  I told her it would take 3 to 6 months to get a new stone ordered in and have the engraver cut it and ship it my stone setter.  The stone was ordered on June 7, 2023, so we are at the 3 month mark.  I was informed by the engraver that the stone has been delivered to them but it is in line for production.  They are not sure when it will be cut but I have been promised it will be in my stone setters hands for placement in the cemetery by mid October.  I asked her if she wanted the old stone removed and she said no, that she wanted something there to mark the grave in the meantime.  I feel that the original agreement we came to was to replace it at no cost, so I don't feel that a refund should be given since we are making it right.  Also, we are not ignoring the matter, we are still in the time frame that I promised.  Stones take time to get made and I can not put this stone ahead of all others, it has to wait in line.  If she wants the stone removed because the misspelling angers her, then I will have it removed, she just needs to let me know.  I'm not why she went to the BBB since I have not spoken to her since we came to this agreement of replacement.  I have tried to call her, but the phone number listed is out of order.  I have her cell number, but she doesn't answer and her voicemail isn't set up so I can't leave her a message.  I have emailed her but have had no response.  The matter will be resolved, but in due time, as I had instructed her of that when we first spoke.  

Robinson Funeral Home is NOT a BBB Accredited Business.

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