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Business Profile

Hearing Assistive Devices

Precision Hearing Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Precision Hearing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Precision Hearing Center has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Precision Hearing Center

      2230 33rd St STE 8 Spirit Lake, IA 51360-7632

    • Precision Hearing Center

      600 9th Ave N Sibley, IA 51249-1012

    • Precision Hearing Center

      826 N 8th St Estherville, IA 51334

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am ***** of ******** for my 97 year old mother, *********************************. **** purchased Rexton Hearing Aids from *************************** at Precision Hearing several years ago. He told her then that he was at the nursing home that she lives in weekly or several times a week for batteries or repairs. He had come less frequently over the past year or so. She called him to tell him one of her hearing aids was not working. He said he would be there soon to fix it. After several weeks, he arrived on July 27, 2022. He could not fix it there, but said he would take it to the office and fix it. He would bring it back to her within the next week. No hearing aid was delivered and no answer at the office phone number. My mom, social worker at the home, my moms minister and I have left messages for him with no reply. On September 15, 2022, my husband and myself talked to **** at his second business, Spaghetti ************* in *******, **. He told ** the hearing aid was fixed and only arrived in his office on Monday. He promises us he would take it to her on Friday, September 16, 2022. He did not show up to the nursing home nor did Mom ever receive her hearing aid. She cannot hear and she desperately needs this hearing aid. Please help. Precision Hearing ************************************************. ***** ************

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a customer who purchased ********************** aids from this business which was formerly known as Precision Hearing Center. I have a contract with them that provides lifetime batteries for my hearing aids. When I needed batteries I would call the office and pick them up. As of the middle of July I have called numerous times for batteries and only get the answering machine and they say they will return my call. I have never received a call back and looked on the internet and found their website and it gives office hours which states they are still open for business I have also stopped at this business, which is 30 miles away, and it has a closed sign on the door.

    Precision Hearing Center is NOT a BBB Accredited Business.

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