We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Camper Dealers

Bish's RV of Center Point Urbana

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camper Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ************************** X-LITE Towable RV from ****** on 2/25/2022. We put the camper in storage until April 2022. The first time we put the slide out out it did not work correctly and we could not get it in. We had to hire someone to get the slide out in so we could take it to the dealership as it is under warranty. We have had this RV to the dealership 2 more times for the same issue. It is currently at the dealership to get fixed. Isn't there a lemon law for such issues? This time they told us it was because the battery was dead. It was fully charged when we tried to the slide out out. Our warranty will be up in February and we do not want stuck with a lemon. We have had other issues as well. The dealership told us we should expect issues when you buy a new camper. This is why we bought a new camper as by husband is 66 and not in great health.

    Business Response

    Date: 12/09/2022

    I did some checking on this complaint, The Laws have a slide issue that we believe we have figured out. And we explained it to them per the tech that has done the work on it. They have a huge double slide

    That when its closed or in, it has no supports under the floor of the slide. Then when the customers walk on it, it bows in the middle. We have pictures. Then once you put the slide out and it drops into place the supports 

    that are under it when it's out push the floor back up to where it's supposed to be and then it works fine. One other thing when they called the mobile repair to come close the slide so they could get it here. I reimbursed 

    them their out of pocket money. So they never actually had to eat any cost associated with this issue. Not sure why they think we should refund the customer. We have gone above and beyond for this customer

    dropping other work to get them in right away to address their concerns. I don't believe Bishs has done anything wrong to warrant a refund

     

    Customer Answer

    Date: 12/12/2022

     
    Complaint: 18534714

    I am rejecting this response because: We have had three issues with the slide. The first time they did reimburse us but the next time we had to pay a tech $800 to get the slide to work. We have not walked on the slide when it is in the in position and this is the first we have heard of this. When we took the camper up this last time the tech tried to tell us that it was a battery issue. They now tell us that they are putting two knew motors in the slide. We have not been able to use this camper without issues. It is a lemon as defined by the lemon law. Three times with the same issue within a year. We would like them to take this camper back and reimburse ** accordingly.


    Sincerely,

    *******************

Bish's RV of Center Point Urbana is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.