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Business Profile

Air Purification Systems

American Health Filtration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a Jackpot slots scratch off mailer ad sponsored by American health filtration, saying that I was to call immediately to learn white prize I had won, when I called the number a man named **** answered and after rudely asking what city I was calling from told me that **** in the field would have to come and tell me what Id won because he had the master key when I told **** that I wouldnt be interested because it sounded like a waste of time I simply hung up. A few moments later **** called me from a different number and said you feel like I wasted your time? Well that was the winning prize and now someone else is winning it, good job loser! And hung up. I proceeded to call him back 2 times and when he answered he said got nothing better to do than call me 20 times? To which I told ********** did not call him 20 times, but 2. He told me to go back to watching my looney tunes and if I have a problem to call the better business bureau to which they claim to be accredited. Even including it on the mailer with the BBB Logo present. The numbers I have for **** are as follows:************ ************ ************

    Business Response

    Date: 12/16/2022

    I apologize for this. I appreciate you bringing this to my attention. It is completely unacceptable. I have spoken with **** and he will be reaching out to the customer to apologize and make this right. His unprofessionalism conduct will be addressed immediately and measures will be taken. 

    I have reached out to the BBB about our accreditation as well.  

    Please feel free to call me directly.

    Sincerely,

    ***************

    **********

American Health Filtration is NOT a BBB Accredited Business.

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