Complaints

This profile includes complaints for Graham Collision's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Graham Collision has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Graham Collision

  4730 Merle Hay Rd Urbandale, IA 50322-1963

  
• 

  Graham Collision

  10168 Hickman Ct Clive, IA 50325-5353

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,
  *************** to the letter I recieved last week regarding my complaint against Graham Collision. 
  Complaint 20274863
  I am not satisfied with the shops response. If I remember correctly, I paid my deductible under the pretense that the shop upheld their contract. No supplements were issued and its clear there wasn't an attempt to properly diagnose my car to ensure no further damages were caused. The shop placed us back in a non drivable, unsafe vehicle. How can **********, he did what he felt was best? Given the fact that instead of helping, he pushed us out. 
  It was less than a week after getting my car back that the noise began. I even explained to ***, that this noise is new and has never happened. I have all of my maintenance records to prove that my car was in excellent condition and offered to show it to him but he refused. His apology is a little late. *** was unapologetic when we brought our car back. As a matter of fact, he didn't seem to care at all about this. We've even expressed that we were new to the area and didn't know any shops. Clearly a reputable select service shop would have, if needed, out sourced the work to a mechanic. He doesn't even offer to provide a mechanic. Instead he got some dude to ride in my car with him, claiming that this random gentleman was a "mechanic." But he wasn't in uniform, no name tag, and no name provided. It's evident that Graham breached their contract and I should be compensated for their negligence. 
  
  Thank you
  

  
  

  manner and transport it to other mechanical shops if necessary, with regards to my repairs," he told me I'd need to find a mechanic.***************** verbally confirmed that Graham did not have a mechanic available at the shop. He did not perform any necessary inspections to ensure that as a result to the impact of the passenger side, no other component was effected.He refused to have my vehicle sent to a mechanics to determine whether or not the new damages are related.Instead he delegated his contractual duties to me, claiming he was not responsible to have a mechanic assess the new damages to my vehicle. The full complaint, my rental bill, and the repair contract are attached. I am requesting a full refund of my out of pocket rental. Had this select repair shop upheld their contract, I wouldn't have had to pay for additional rental charges while trying to find a mechanic.

  

  Business Response

  Date: 07/11/2023

  I didn't refuse to do anything. I simply suggested that if they had a repair shop that they trusted, to take it to them and have the noise diagnosed. Once a diagnosis was made to give me a call and I would see if State Farm would cover it. My thinking was that if it wasn't accident related then the customer could communicate with the shop whether they wished to fix it or not. To this day no one has told me what the mechanical shop found wrong with the vehicle nor did State Farm call and ask for our opinion which they normally do. My apologies for the way it was handled but since the noise was coming from the opposite side of the car I felt this was the best way to handle the situation. As State Farm explained it to me, they paid the customer full value for the vehicle. They did not back out the deductible since they had already paid that. Again I apologize. 

  Thank you,

  ***************** ( Graham Collision )

   

   

• Initial Complaint

  Date:03/30/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was sent to this shop by insurance to repair it after a collision. A day after receiving the car back the check engine light came on due to the fuel lines being cracked which Graham Collision did not catch SOMEHOW in the months that they had my car to "repair" it. Now Im fighting with insurance and my car warranty for someone to cover the remaining repairs from this accident because this body shop did not do their due diligence in fixing the vehicle.

  

  Business Response

  Date: 03/30/2023

  Good afternoon,

  We hope this response finds you well.

  In regards to the 2021 ****** Corolla, owned by *************************** - VIN: *****************. This vehicle was brought to our repair facility (Graham Collision) as a referral by ********************** The vehicle was dropped off at our facility on January 5th 2023 at 3:45 PM for a rear end collision, final repair totaling $10,976.15. Progressive ****************** has assisted us in investiagting, and has advised the vehicle is located at a repair facility in ******* at the current time. Progressive insurance is continuing to investigate the claim, to determine if the damages to the fuel lines, and the check engine malfunction indicator lamp is or is not related to the claim. ****** warranty is also investigating to determine if this is a warranty issue.

  Upon our receipt of the initial complaint, we attempted to reach the customer to assist them in having their vehicle brought to our facility, however we were informed the vehicle owner has moved. 

  I have attached the post repair diagnostic scan, completed by ******** International scanning software. The scan was completed post repair on January 27th 2023 at 3:**** central standard time. As noted in the scan documentation, there are not any present malfunction indicators for the fuel system. The codes present indicated an issue with a motor in the drivers side door, which was determined to be unrelated. At the time of repairs, there was no indication to damage to the fuel system, and ********************* has the final say on what damages they will or will not cover on the claim. 

  After Progressive has finalized their investigation, they will communicate with the vehicle owner, and advise of the outcome. Regardless if this issue is covered by insurance, warranty, or not covered at all, we feel that we completed a quality repair, and can verify such with the post repair scan documentation. The outcome we are seeking is dismissal of this complaint.

  Thank you for your time,

  *********************

  General Manager

  Graham Collision