Complaints

This profile includes complaints for All Pro Servicenter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All Pro Servicenter

  5904 Meredith Dr Urbandale, IA 50322-1205

• 

  All Pro Servicenter

  4205 NW 2nd St # 1 Des Moines, IA 50313-2744

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23412497
  
  I am rejecting this response because:

  The repairs completed on my vehicle do not reflect in the work order and the warranty provided by the business. I provided two attachments which show the damage that was done by the shop and the extensive repairs the shop has to do. As you could see the big difference on the what shop performed vs. what the shop documented. The shop replaced the head, hopefully the head gasket, the valve intake. I also do not see shop showing putting new oil, oil filter hopefully. As you can see if the work was not performed correctly I will be out of luck for the future repairs. The owner mentioned the age of the vehicle. Even though the car parts do get worn out as the vehicle ages this does not make any excuse on how and what work is performed on the vehicle. The business is practicing very unethical, shady and dubious practices. As a consumer I ask the business to disclose and warranty the services performed on the vehicle. 

  I also ask for any future repairs as a result of the shop mishandling be done by another shop and the bill sent to All pro.

  The final restitution to cover any above concerns and complaints would be in the amount of $5,000 for emotional pain and suffering this business caused. 

  
  Sincerely,
  
  ****** *******

  tion and instructed for **** to call the other shop that morning. **** called back right away and sad the molding was ready on 5/26. On 5/27 **** said the other shop messed up the molding and had to send it back to get it fixed. I expressed my frustrations with **** and asked to take care the all the cost associated due to these events. **** was able to remove some overhead costs that he has associates with this repair. On 5/28 **** called me and said that one of the threads was stripped by his mechanic and they have to take the head back for rethreading. On 6/2 I called to see if the car is going to be done where I was informed that the tech has family emergency and my car will not be worked on or done. I asked about another mechanic to finish the work. I asked **** on the exact day when my car could be finished. **** could not provide that answer. I asked for the owner to call me and have not heard since our last conversation on 6/2. As of 6/3 the owner has not reached out to me.

  Business Response

  Date: 06/03/2025

  Attached is copy of your invoice and a copy of our warranty agreement. 
  
  
  These repairs have been completed on your vehicle. There is no warranty on repairs that are not billed. 
  If you don't want to return to us for any warranty service in the future you may call the ***** number provided. We also have 5 other locations in **********. Your vehicle is over 15 years old and has over ******* miles on it, it's at the end of it's useful life and our advise is to keep this mind. 
  
  
  Our business is problem solving, in this case we had problems with your problems causing a delay getting your vehicle finished. 
  The vehicle is finished now, our desired resolution is for you to pay for the repairs you agreed to and pick up the vehicle promptly. 
  If you do this before Friday 6-6-2025 we will wave any storage fees. After Friday, storage will be added to your invoice at $50/day.

  Business Response

  Date: 06/10/2025

  We do not feel obligated to solve the claimant's transportation or mental health problems in any way.  We refuse to pay $5000, or any amount. 

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 16, 2024 I had a serpentine belt repaced at Napa All Pro Servicenter-North. The belt is supposed to be good for up to 100K miles. November 29, 2024 the belt failed. Car had to be towed. I chose to have it towed to *********. ********* had become my new go to service station after having issues with Napa. No where on the Napa receipt does it say you have to return to **** if you have any issues with the service. Upon inspection at ********* I was told it was the same serpentine belt that Napa installed that caused the issue with my van. ********* stated it failed due to improper installation by Napa and they suggested I should contact Napa for a refund since ********* had done the repair. Napa refuses to take any responsibility and will not refund my money. I paid Napa $469 for the original repair. I paid ********* $271.33, and ******************** $141.37 for parts. Napa is denying the refund based on the fact that the part is not on the ********* receipt. The reason the part is not on the ********* reciept is because ********* was not able to get the part, and I had to purchase it myself and pay for it myself and deliver it to ********* for install. Just a formality. This should not have any bearing on my refund. This figure does not factor in what it cost for the tow, my time without a vehicle, the inconvenience of being stranded, and the stress of dealing with Napa for what is right. I should not have had to pay twice for a job that should have been done properly.

  Business Response

  Date: 02/18/2025

  Attached is copy of our warranty agreement. The claimant did not follow the agreement by returning for service. She wrote us a letter while her vehicle was at ********* and our service manager left her a voice message to bring the vehicle for inspection, she did not respond until after the vehicle was already repaired. 

  Upon investigation of this situation, I found the part number on the invoice from *********** to ******** service is an air conditioning compressor bracket. The claimant's accusation is belt tensioner failed. 

  We deny the accusation that our belt tensioner failed. 

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in June 2024 my truck suffered damages requiring a complete rebuild of the front end drivetrain coming out to a cost of $2,657.87, some time after completion of the work my family fell on hardship, my husbands son got into a vehicle collision in a vehicle under my husbands name and subsequently my husband was sued for $5,000 and we had to get a lawyer to keep my husband from losing his driving privileges, not long after that our only other mode of transportation suffered complete catastrophic engine failure as a result of a manufacturer defect and we are in the process of getting the vehicle repaired under a class action lawsuit against ******* and as a result we have had to pay for a rental which comes out to $50/day for a over a month totaling over $1500 as I am an in home residential care provider and am required to have a personal mode of transportation. at all avenues we have been in contact with the business owner and have been informed by the business owner that considering the circumstances we could make paymentinstallments on the bill whenever and wherever we were able to as was discussed with the business owner. the last payment made was in January 2025 for $250 bringing the total installments to $1550. on February 6th 2025 we reached out to the business owner to make another payment at which point the business owner refused partial payment and sent back a photo of a letter with no legal standing stating that the business was now owed $20/day for 233 days of storage coming out $4660 even though I have message correspondence from the business from sept 1st 2024 stating we had not been charged storage. the letter also stated that the business intended to sell our vehicle in 30 days to satisfy a lien which is illegal because there is no lien on the vehicle. we reached out today February 14th tottery and satisfy the remaining balance and have my property released which the business owner refused our efforts.

  Business Response

  Date: 02/14/2025

  The claimant brought a 2009 Dodge Ram 1500 to our repair center in June 2024 for repairs. Repairs were authorized and performed in June of 2024. Payment upon completion of repairs is normal in our business. When repairs were completed the claimant was contacted, but did not pay or pick up the vehicle.

  In August 2024 an agreement was made with the claimant to pay on the repair bill every week with final payment and delivery of the truck to happen sometime prior to November 2024. It was understood by the claimant at that time that we were giving special treatment and ***** due to her life circumstances. I was very clear and concise that we weren't pleased about having to wait so long for payment in full and that this offer of no other storage charges was only if the claimant held up their end of the agreement of payment and communication. 

  In February of 2025 we made the decision that enough was enough and it was time to sell the vehicle to recover expenses of storage and repairs. The claimant still has until March 6th to pay the storage and repair costs.

  Attached is a timeline of events, the notice we mailed, and a copy of the invoice. 

  Our desired resolution is for the claimant to pay the repair and storage charges and drive away in the truck. 

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21601376
  
  I am rejecting this response because:

  I specifically asked ******* when I last replaced my tires and he said ****** miles ago which is false as he sent the proof that two tires were replaced 13 months ago for 26861 miles ago.  He said he was looking at my account. He didnt provide me any information about when the two other tires were replaced.

  I have done independent research with 2/32 inches as a standard for when tires should be replaced and 1/32 inches as a must replace. (The original tires were replaced at 3/32 inches). I have requested twice to have my original tires put back on my vehicle and have the new tires refunded. As I believe that I was not given accurate information about when I last replaced tires and would have not approved the work had I been given the correct information I requested.

  I am a long time customer and very disappointed in the service and disregard for the honest service I have previously been provided.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/22/2024

  Attached are pictures of the tires we took off ********'s car. I informed her normally those tires go ****** miles but on the minivan they only made it ****** miles. ***** further review of her invoices it's been ****** miles since replacement. The old tires from her vehicle are still here for her to inspect in person as well. 

  Business Response

  Date: 04/23/2024

  As automotive service professionals, it's our obligation to inform our customers of safety concerns on their vehicles. If I had not informed ******** her van needed tires and she was in a fatal accident due to loss of control of the vehicle, I would be held finically and criminally responsible in court. I would also feel terrible myself and won't have that on my conscience. 

  
  *******************************************************************************

  
  ******************************************************************

  
  Above are web articles if you chose not to believe my statement.  Below are statements from AAA and the *** regarding tread depth and when to replace tires. 

  
  "AAA maintains that tires should be replaced once the tread depth reaches 4/32nds of an inch, which is when stopping distances have already begun to deteriorate significantly. Seeing the top of **********'s head means it's time for new tires. Not seeing the top of **********'s head means your tires are still good."

  
  Per code section ****** (c), tires shall have a tread groove pattern depth of at least 2/32 of an inch when measured in a major tread groove. It also states that measurements can't be taken where tie bars, humps, or fillets are located. *** steer tire regulations state that depth is at least 4/32 of an inch.Jan 20, 2020

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our auto was taken to All Pro three times to have the windshield wipers fixed. Altogether the car was there for a total of three months. We spent $700 and the car is still not fixed. We would like our $700 back since they were unable to fix the car. We do not wish to have All Pro do any more work on our car regarding this matter. Two months without a car is enough time. They are unable to fix it, so we should not be charged for this. In addition we have asked to speak to the owner. The person that works there named *****, will not have the owner contact us, nor will he give us the name and phone number of the owner to speak to him on this. At this point ***** is unwilling to return our $700 even thought the car is not fixed.