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Business Profile

Custom Cabinets

Fusion Technologies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2023 I was told that this business needed upfront payment before ordering my cabinets from the supplier. The transaction total was was $42,830.99 I have requested an itemized statement numerous times without compliance from the company.I have received several of the wrong cabinets and am missing cabinets. The original estimate I was given was (*****k) for more cabinets than what I have received. I am currently missing the cabinets for the 2nd side of the bar and linen cabinets for the basement, the cabinets in my kitchen do not match the 3D drawings I was provided with and are the wrong size. The stove hood was made for an 8 foot ceiling and not a 10 foot ceiling, and does not have the fan or any of the components inside of it that should be. I am also still missing my utensil holders and need the correct size beg boards for my plates/bowls cabinet. Many of the cabinets have unfished ends that were supposed to be finished as well.I have sent numerous emails and these mistakes have not been corrected, I threated legal action and the company will no longer return any of my messages or provide me with my itemized receipt. I have also learnt that they haven't even paid the cabinet builder. I have also received cabinet parts (36 in roller drawers for the second side of the bar, without the cabinets for them) This has caused a delay in the closing of my home and has caused me additional fees due to the delay.Invoice number **** date 4/17/2023

Fusion Technologies is NOT a BBB Accredited Business.

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