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Business Profile

Irrigation Consultants

Watertime Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Watertime came to our home April 24 to do the start up of our sprinkler system . We had prepaid the cost of $195. When the system was turned on it did not work. **** ***** (owner) said the pump was dead. I discussed with **** about a new pump and told him I would discuss with my wife and get back to him. On May ************************************************************************************************************************************************************************* on Monday May 20 th. I did not hear back from him on Monday so texted him again on May 23 asking cost and when the pump could be installed . No response. Then on 6/3 I texted again, asking about pump installation, no response. Texted again 6/10 and 6/11 asking when he can put pump in. No response. At this point I decided to take a look at it and cleaned it out and got it running myself so I texted him on 6/12 saying I fixed it and would not need the new pump at this time but would like the $195 returned to me as there was no start up done to my system. He called shortly after text was sent stated that if he returned the money we were done as he had ordered the pump so I did discuss it with my wife and decided we would purchase the pump and have it installed. **** stated he would send an invoice for the pump and the plan was to deduct. $195 from the cost of the new pump. We never received an invoice, contacted him again on August **************************************************** for the $195 , I have not heard from you since June, I have not seen a new pump, or the money for the spring start up that was not done. So we have not heard from him since June 12 and have asked several times for reimbursement. We would like the $195 for the sprinkler start up cost that was never done. We do have the text messages if needed.

Watertime Systems is NOT a BBB Accredited Business.

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