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Business Profile

Landscape Maintenance

Big O's Landscaping & Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired big O landscaping to replace the privacy fence and maintain one of my garden beds. I was told the Job would take $1300 which I was okay with theowner of the company showed up on the day to do work with two men when I was told there would be six equipment had to rented which I was charged for and I thought it was included in the bid. 8 t of dirt was dumped in my front yard with no tarp down now there is a mud mess in my yard. The fence was putup very crooked not level and gaps left between poles and connecting fence when I asked the owner about it he said that he would take care it. He also hit one of the water lines to my underground pool and had no clue how to fix it I had to have somebodycome and fix it at my cost. The job took two days instead of one like I was told so he ended up making me pay two days of equipment rental on the second day. He was in such a hurry to get out of here to make it to his childs soccer game that he couldnt finish the job he left trash everywhere drove through my neighbours yard. The fence looks horrible. My dogs can get out which was the whole reasonto having the fence replaced to begin with. I asked the owner of the company to come back and fix the fence and he agreed to. this was all on April 12 nowwe said April ************************************************************************************** making up all kinds of stories And ultimately left without even touching defence that needed fixed. Now I have to hire a new contractor to fix what big old construction made a complete mess of the owner will not take responsibility and wants to blame everybody else but himself for bad work. When it came time for payment, he got threatening and told me if I didnt pay he would rip all the fence down. I didnt feel that the job was done right mm to be paid for what was this $1300 Job turned into over a $2000 job and I only budgeted for the 13 but I had to come up with a 2000 or consequences would happen according to the owner

Big O's Landscaping & Services LLC is NOT a BBB Accredited Business.

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