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Business Profile

Floor Materials

Royal Floorings & Paints

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

This profile includes complaints for Royal Floorings & Paints's headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Floorings & Paints has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased our new home from ************** located in *************** on June 24, 2022. As the house was being built prior to our purchase, we were given 3 selections of flooring for our home. **** luxury vinyl plank flooring. After living in home for about 6 months we started noticing where the flooring was pulling apart and "flipping up" at the intersections. One area in the hallway has a raised area like a buckling. I reported this issue to ******** Homes representee, ***************************** and ***************** realtor owner. From Royal Flooring I spoke to ********************* and another man who has since left their company. Finally on March 16, Royal flooring sent 2 young guys down to look at it. They took pictures, said they'd have to contact their boss, *******************. I have been back and forth with both ******** Homes and Royal Flooring on the need to replace the flooring. Various dates of contact: First of March by phone call, other phone calls & text messages: March 16, 29; April 6, 12, 9, 19, 21, 27 and May 2nd. ******** homes says it's Royal Flooring's problem and Royal flooring is blaming it on the subflooring installed. I have told them we needed replacement of flooring done by June 1st as we have family coming from out of state for the summer. Still no response from either company. We've had a floor engineer look at the flooring. He said it all needs to be removed and replaced with a better quality flooring. He said this has very little stability to it and doesn't appear to have been installed correctly. We need this issue resolved immediately. I don't care if it's the subcontractor for ******** home who installed faulty material or if it's the cheap, defective flooring from Royal Flooring, we just need it fixed immediately. Can you please place a complaint against both of these companies and see if you can help us get this resolved quickly. June 1 is just 3 weeks away. Thank you, ******* and *************************** *****************************************************

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Royal Flooring installed tile in our master shower. The area was not properly waterproofed. The leaks caused damage to our newly finished basement and personal items sitting below the master shower. The tile in the master shower had since been discontinued, so we had to reorder completely new tile. Have the shower glass removed. Lay new tile, and have the shower glass replaced. Royal Flooring has never contacted us regarding this issue. They haven't assumed liability or cost for the problem they created. And we are, 6 months later, still without a working master shower, which is pretty disappointing considering the amount of money we have in this project.

    Royal Floorings & Paints is NOT a BBB Accredited Business.

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