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Business Profile

Roofing Contractors

Ram Roofing and Solar, LLC

Headquarters

Complaints

This profile includes complaints for Ram Roofing and Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ram Roofing and Solar, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Ram Roofing replaced our roof, gutters, down spouts and sky lights in June of 2023. 2. RR was made aware of our swim spa and the need to cover/protect it from debris.3. The cover RR used allowed tar, scuffs and punctures of our swim spa cover.4. RR assured us they would replace the cover if we were unable to clean it.5. The gutter work was unsatisfactory as we had multiple leaks resulting in call-backs.6. After the second call-back we requested before and after photos to confirm work had been done. These were promised but not provided.7. After providing photos and a quote for a new cover RR stopped communicating with us.8. We've requested updates on three occasions but have still not heard back from them.

      Business Response

      Date: 04/30/2024

      *****,

      I believe we addressed this months ago and found a solution for your pool cover. Please let me know if there is anything we can help or assist with. 

      Thanks,

       

      Ram Roofing and Solar 

    • Initial Complaint

      Date:03/06/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ram Solar promised to install a Solar Panel System for my home. They arranged financing that was approved. They requested additional documentation that I provided. I was just contacted two weeks ago and told the original employee who sold the project was let go. In the meantime I have had the loan I was approved for canceled as it was more than 180 days from approval. As a result I have a hard credit pull on my account and the original approved interest rate has at least tripled due to the fed raising the interest rate. Now the only option I'm presented with is a HELOC loan for 7.5%

      Business Response

      Date: 04/17/2023

      ****,

      We are very sorry that we were not able to get you into a better solar option. The employee that sold you your solar system undersold the system tremendously, and we would have made no money as a company. This is why we were not able to move forward with your system. This employee is no longer with us for several reasons including this reason. We apologize for the inconvenience and this former employee should have job costed this job before selling you a system that made no sense for us to install as a company. If there is anything we can do for you in the future, or if you would like to talk to an owner please reach out to our ********* office and we can explain the situation further.

      Sincerely,

       

       

      ******

      Customer Answer

      Date: 04/20/2023

       
      Complaint: 19537888

      I am rejecting this response because:

      The company had ample opportunity to reach out to me before they did.  I replied to every request that Ram Roofing made.  They waited until after the expiration of the approved financing period to contact me. Then when asked about financing, I was not given the option of the same company but was directed to  ************ that wanted to charge me 7.5% HELOC.  I had no issue with a reasonable effort. I was told someone would be coming back to re-estimate the Job but no one came and no one returned the many calls I made.

      Sincerely,

      *******************

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