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Business Profile

Sound Recording

Speed of Sound

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Recording.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates:7/31/24 - 9/29/24 Amount: $1000 Service: audio recordings Issue: Hired and paid studio for four tracks of audio recordings. Upon completion (9/29/24) was promised these recording would be released via ****** drive the same day. As of 10/07/24 these recordings still have not been released to me. I have only been given listen only access to these tracks via an app called Samply. I cannot download the tracks or upload them to my website. I have asked the studio to release my material and my request has gone unanswered. Resolution desired: release of recordings through ****** drive or any other downloadable format.

    Business Response

    Date: 10/15/2024

    Project was completed to client specifications, per client instructions. 

    No official contract was signed for this project.

    Project start date was July 31, 2024. Client was made aware that I would be unavailable to work on the project for the month of August due to that being the busiest time of year for live production, and the client expressed agreement to this during our first session at the start of the project. Client requested to not work on the project without his band present. His band came in for a mix session at the beginning of September. After that we went through a few rounds of revisions over email and text, and then finally approved mixes to be sent off for mastering. Discussions around mix approval and sending tracks off for mastering was done via text message with the client's band. The masters were received back from my mastering partner within the last week and were officially released to the client on Friday the 11th of October. The mastering was paid for by one of the band members. The time spent on mix revisions on my end has not yet been billed to the client, either.

    Per my company policies, all transactions are considered final.

    Customer Answer

    Date: 10/18/2024

     

    Complaint: 22389222


    This fanciful word salad fails to address the nature of my complaint at all.  My email of 9/29/24 requested that fully downloadable copies of our recordings be released to me, via band email ([email protected]) immediately.  The business owner never responded to that email and never sent me the .wav files.  The additional information about added mix times and mastering is totally totally irrelevant.  As soon as I receive copies of the unmastered songs (as they stood on 9/29/24, and in .wav format) I will mark this complaint as successfully resolved. 

    Customer Answer

    Date: 10/18/2024

    Complaint: 22389222

    This fanciful word salad fails to address the nature of my complaint at all.  My email of 9/29/24 requested that fully downloadable copies of our recordings be released to me, via band email ([email protected]) immediately.  The business owner never responded to that email and never sent me the .wav files.  The additional information about added mix times and mastering is totally totally irrelevant.  As soon as I receive copies of the unmastered songs (as they stood on 9/29/24, and in .wav format) I will mark this complaint as successfully resolved. 

Speed of Sound is NOT a BBB Accredited Business.

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