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Business Profile

TV and Radio Dealers

Dsi Distributing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV and Radio Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is related to ************ which apperas to be part of following - Registrant Name: DSI Distributing****** ************************ DSI Distributing****** Registrant Street: *********************************************** City: URBANDALE Registrant State/Province: ** Registrant Postal Code: 50323-2317 Registrant Country: US Registrant Phone: ************* Registrant Fax: ************ Registrant Email: ****************************** Here's the problem **** temporary store front in ************* (alpharetta, **) had agents selling **** cellular and internet services end of Oct 2023. I was already ************* customer, but the deal offered was better than what i was paying so i switched to plan offered by them. I also switched my internet service from comast to **** as the bill was better. They promised the following.1- Monthly cellular service bill - 193$. I have email communication. 2- Monthly internet $60.3- 22% additional discount as i'm a preferred employer employee (***************)3- Two **** club gift card sent in 3-4 months in the amount of 250$ and 200$. My complaints - My phone bill has been around 250$ for the year and i have 2 more years of contract. I will end up paying thousands more than promised - Never received the gift cards - Did not receive the 22% discount - I called their special number meant for **** club customer service ********** many times, but they were unable to help. They asked me to go to **** store to get more details - I went to **** store, but they were unable to help said ******** was 3rd party so they cannot honor anything promised by them in **** club. Further they said they have received many such complaints. Not sure why would **** allow them to open a storefront in their club as it provided legitimacy. I do not understand why would **** allow them to operate on their behalf and then deny any wrongdoing. I'm out thousands of dollars and a lot of anxiety. Somebody needs to investigate these folks and put the criminals behind jail.

Dsi Distributing Inc is NOT a BBB Accredited Business.

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